Abbas Ahmed

Resolved customer queries with first call resolution for Eon Next, handling inbound and outbound calls. Discussed tariff options, processed payments, and managed billing inquiries. Opened and resolved customer complaints, utilizing Intercoms for email correspondence.

Managed inbound calls, resolving customer queries with a focus on first call resolution for BT. Handled customer complaints, processed payments, and addressed billing inquiries. Made outbound calls to follow up on and close open complaints.

Conducted outbound calls to individuals who had been in close contact with COVID-19 cases for NHS Scotland. Provided general advice on safe isolation practices and gathered information from positive contacts. Managed booking and rescheduling of COVID vaccinations and printed vaccination records for travel.

Assisted customers on the shop floor with digital catalogue selection and retrieved click-and-collect orders from the warehouse. Utilized headsets to move products for click-and-collect customers and assorted deliveries. Organized and folded empty cages for collection.

Greeted and welcomed customers, assisting them in finding desired products. Conducted temperature checks in line with government guidelines for safety. Acted as the first point of contact for customer concerns, reporting issues to management, and managed incoming deliveries.

Prepared food items for customers, ensuring proper cooking times and quality. Operated tills efficiently, serving customers within a two-minute rule while providing excellent customer service. Managed deliveries, restocking display areas, and maintaining product availability.

Provided clear explanations and advice to business customers, ensuring their needs were met and queries resolved. Dealt with customer problems and queries in a timely fashion. Processed bill payments, offered loyalty products, and boosted sales.

Packed duvets and pillows into correct packaging, ensuring accurate sizing. Worked in a fast-paced environment, meeting daily targets and ensuring orders were completed on time. Managed warehouse tasks, including towing packed boxes into the designated section.

Packed biscuits into various containers, ensuring proper arrangement and packaging. Highlighted concerns to line captain immediately and filled assorted biscuits into trays using correct materials. Maintained a clean and safe work area, adhering to all safety procedures.

Answered and made calls to customers, ensuring they received the best possible solutions. Performed administrative tasks, including filling out paperwork, writing letters to clients, and filing documents. Maintained organized records and provided support to clients.

Grade: 12 A-C

Achieved 12 A-C grades, including core subjects such as English, Maths, and Science. Developed foundational academic skills across a broad range of subjects.

Grade: Distinction (A) in Business Studies, Merit, Merit (B,B) in 3D Design

Completed Level 3 Business Studies, achieving a Distinction grade. Also studied 3D Design, earning Merit, Merit.