PLPriscilla Lodi
@priscillalodi
Dedicated customer service professional with strong communication skills.
United KingdomWhat I'm looking for
I am a dedicated customer service professional with experience in various roles, including as a Customer Service Advisor at Webhelp UK, where I provided exceptional support to Vodafone customers. My responsibilities included answering calls, resolving complaints, and ensuring customer satisfaction. I pride myself on my ability to build rapport with customers and defuse tense situations effectively.
In addition to my customer service experience, I have worked in care roles, providing emotional and physical support to service users. My time as a Night Care Assistant and Care Assistant has equipped me with the skills to handle challenging behaviors and engage individuals in social activities. I am committed to delivering high-quality service and support in every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Webhelp UK
Sep 2022 - Jun 2023 (9 months)
Provided customer service for Vodafone in a busy call center environment. Responsibilities included answering calls, processing payments, explaining bills, and resolving customer complaints while maintaining a positive rapport.
Night Care Assistant
Nurseplus
Jun 2020 - Aug 2020 (2 months)
Provided emotional and physical support to service users, maintaining records of their health and behavior.
Catering Assistant
Catering Elite
Sep 2018 - Jan 2020 (1 year 4 months)
Prepared and served food, operated kitchen equipment, maintained kitchen cleanliness, and assisted the chef with food preparation.
Care Assistant
Spring Lodge Care Home
Jan 2017 - Dec 2017 (11 months)
Provided emotional and physical support to service users and their families, while analyzing behavior and encouraging social engagement.
Sales Assistant
Asda
Aug 2015 - Nov 2015 (3 months)
Assisted customers in locating products, managed stock control, and processed payments by cash and card.
Retail Assistant
West Coast Clothing Store
Feb 2015 - Jun 2015 (4 months)
Worked as part of a sales team, handling customer inquiries and processing payments while managing stock.
Education
Degrees, certifications, and relevant coursework
St. Annes Catholic High School for Girls
2007 - 2009
NsCare
NVQ Level 1, Childcare
2013 -
Completed Pre-Apprenticeship in Childcare NVQ Level 1.
Southgate & Barnet College
Functional Skills and NCFE, Creative Craft and ICT
2014 -
Completed Functional Skills in Mathematics Level 2, ICT Level 2, and NCFE Creative Craft Entry Level 3.
Broomfield Secondary School
2010 - 2011
John Ruskin College
Functional Skills, Mathematics
2012 -
Completed Functional Skills in Mathematics Level 2.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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