Shasta Howell

Managed billing operations, customer invoicing, and record-keeping while ensuring compliance with state-required continuing education courses. Coordinated job scheduling and responded to inquiries from customers and employees.

Managed escalated customer service calls and developed training modules on company policies and customer engagement strategies, enhancing employee performance and service quality.

Processed transactions efficiently while addressing customer inquiries and fostering a positive shopping environment through exceptional service.

Managed client relationships and facilitated successful sales transactions while overseeing employee engagement and communication.

Oversaw financial integrity and resolved customer issues while managing daily store operations and maintaining high service standards.

Fostered positive relationships with patients and managed critical situations while ensuring adherence to safety protocols.

Provided comprehensive assistance by referring clients to essential services and facilitating access to vital information and support systems.

Conducted assessments and home visits to ensure child safety and support family needs while coordinating case plan tasks.

Maintained a customer-centric approach to meet sales quotas and effectively resolve appointment issues.

Managed inventory audits and daily financial responsibilities while directing staff training initiatives to enhance customer service skills.

Provided comprehensive support for daily living activities and managed medication schedules for elderly clients.

Resolved customer concerns and achieved sales targets while fostering a productive work environment.

Pursued a Bachelor's degree in Social Work, focusing on the principles of social justice, community service, and the importance of advocacy for vulnerable populations. Developed skills in case management, counseling, and understanding social systems.

Completed an Associate degree, gaining foundational knowledge and skills necessary for further education and professional development in various fields.