Sheila Taylor
@sheilataylor
Reliable administrative professional with 20 years of customer service experience.
What I'm looking for
I am a dedicated administrative professional with over 20 years of experience in customer service, scheduling, and operations support, primarily within healthcare and logistics settings. My career has been marked by a commitment to delivering exceptional service, as evidenced by the praise I receive from patients and providers alike. I thrive in fast-paced environments and am known for my warm demeanor and strong rapport with patients.
In my current role as a Front Desk Scheduler at Elkorn Valley Family Medicine, I manage a busy primary care clinic's front desk operations, ensuring efficient patient flow and satisfaction. My previous experience as a Route Sales Representative and in customer service roles has equipped me with the skills to handle high-volume inquiries, manage logistics, and maintain strong customer relationships. I am passionate about contributing to a positive patient experience and continuously seek ways to improve operational efficiency.
Experience
Work history, roles, and key accomplishments
Front Desk Scheduler
Elkorn Valley Family Medicine
Apr 2025 - Present (4 months)
Served as the first point of contact for patients across a busy primary care clinic supporting 4 providers. Scheduled a wide range of appointments including annual wellness visits, DOT physicals, and hospital follow-ups.
Financial Guardian
Bookkeeping
Sep 2021 - Present (3 years 11 months)
Oversaw payment of bills, medical expenses, and other essential costs to ensure timely and accurate disbursements. Monitored budgets and expenditures, ensuring compliance.
Route Sales Representative
Frito-Lay
Aug 2024 - Present (1 year)
Delivered and merchandised Frito-Lay products across multiple retail accounts, ensuring shelves were fully stocked and displays aligned with brand standards. Identified consistent overstocking issues and proactively collaborated with store managers to adjust par levels, reducing product waste and improving sell-through.
Janitorial Lead
Faith Community Church
Mar 2003 - Present (22 years 5 months)
Provided effective leadership by consistently meeting performance objectives and goals. Spearheaded process improvements to enhance the efficiency and quality of the janitorial program.
Delivery / Customer Service
FedEx
Jun 2002 - Present (23 years 2 months)
Managed the organization and distribution of incoming freight and packages, ensuring timely delivery to customers. Operated LEO scanner to track and verify deliveries in real-time, optimizing route management and ensuring accurate, on-time deliveries.
Assistant Manager
Pump And Pantry
Jun 1998 - Present (27 years 2 months)
Assisted in managing daily store operations, including staff supervision and inventory control. Facilitated new employee training and conducted performance evaluations to monitor and enhance team development.
Independent Sales Consultant
Mary Kay
Led a team of 9 downline consultants, providing training and support. Built and maintained a Midwest customer base, exceeding sales targets.
Education
Degrees, certifications, and relevant coursework
Naper High School
High School Diploma, General Studies
Completed high school education, earning a diploma. Developed foundational knowledge and skills across various subjects.
Availability
Location
Authorized to work in
Job categories
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