Stacione Lane

Assisted in overseeing daily production operations, ensuring adherence to quality standards and production schedules. Collaborated with production supervisor to develop and implement efficient work processes, resulting in increased productivity.

Assisted and guided members, group administrators, agents, and business partners with inquiries regarding group enrollment, maintenance, billing, and website questions. Utilized critical thinking to explain and resolve aged invoices and financial reports.

Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner. Managed a high volume of client accounts, ensuring accuracy and attention to detail in all interactions.

Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner. Promoted various membership programs and services to enhance member engagement and satisfaction.

Answered product and service related questions, and made outbound calls to prospective customers. Established and maintained relationships with customers, explaining and negotiating mail orders.

Worked in retention, focusing on saving customers from leaving the company. Managed customer accounts and processed late fees and deadline dates.

Performed various roles including tobacco handling, member service representative, cashier, and food handling. Stocked merchandise and managed cash register operations.

Responsible for stocking, cash register handling, and tobacco handling. Managed lottery sales and played a major role in inventory management.

Satisfied customers inquiring about Wild Adventures, answering calls and transferring as needed. Set up group visits and created invoices for future payments from major groups.

Completed an Associate's degree focusing on sociological principles and theories. Gained foundational knowledge in social structures, human behavior, and research methods.