Open to opportunities

Ryheim Miller

@ryheimmiller

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Diplomatic customer service professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a diplomatic and results-oriented customer service professional with over 10 years of experience in call centers, sales, and retail environments. My expertise lies in resolving customer concerns, improving outbound call effectiveness, and leading teams to exceed performance goals. I am known for my positive attitude, strategic thinking, and consistently receiving excellent customer feedback.

Throughout my career, I have successfully handled high-volume outbound calls, created and revised scripts to enhance sales pitch effectiveness, and coached team members to drive conversions. My role as a Call Center Team Lead involved overseeing operations, resolving escalated issues, and analyzing call reports to track customer satisfaction and team KPIs. I take pride in my ability to build strong customer relationships and ensure efficient service delivery.

Experience

Work history, roles, and key accomplishments

Outbound Call Center Agent

JWL Marketing

Feb 2019 - Nov 2022 (3 years 9 months)

Handled high-volume outbound calls, addressing customer inquiries and resolving concerns with professionalism. Created and revised scripts to improve sales pitch effectiveness and engagement, successfully upselling products and coaching team members to drive conversions.

Outbound Calling Script Optimization Upselling CRM Tools Team Leadership Customer Service

Call Center Team Lead

Alorica

Aug 2014 - Sep 2018 (4 years 1 month)

Oversaw call center team operations, ensuring excellent customer experiences and efficient service. Resolved escalated issues and provided coaching to boost team morale and effectiveness, analyzing call reports to track customer satisfaction and KPIs.

Team Leadership Call Center Operations Customer Service Troubleshooting Data Analysis Billing Disputes

Cashier

Walmart

Sep 2011 - Jun 2014 (2 years 9 months)

Processed payments quickly and accurately, assisting customers with purchases and enrolling them in the store's rewards program. Trained new employees on register systems, stocking, and customer service protocols, maintaining cleanliness and efficiency at checkout lanes.

Payment Processing Customer Service Training

Education

Degrees, certifications, and relevant coursework

Northridge High School

High School Diploma, General Studies

Completed a comprehensive high school curriculum, covering core subjects such as mathematics, science, English, and social studies. Developed foundational academic skills and prepared for further education or entry into the workforce.