Open to opportunities

Anthony Adams

@anthonyadams

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Experienced Administrative Professional with over 18 years of experience

United States

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What I'm looking for

Seeking a challenging role that utilizes my skills and experience to drive business growth and success.

As a seasoned administrative professional with over 18 years of experience, I have honed my skills in management, marketing, and business implementation. My strong analytical and interpersonal skills have enabled me to successfully manage projects and establish strong relationships with clients. I am a results-driven individual with a proven track record of achieving goals and driving business growth.

Throughout my career, I have worked in various industries, including healthcare, retail, and customer service. My experience has taught me the importance of effective communication, problem-solving, and teamwork. I am a strong believer in continuous learning and professional development, and I am always looking for opportunities to expand my skill set and knowledge.

I am a dedicated and motivated individual who is passionate about delivering exceptional results. I am confident in my ability to make a positive impact in any organization and am excited about the opportunity to bring my skills and experience to a new role.

Experience

Work history, roles, and key accomplishments

Current

Lead Escalations Rental Assistance Processor

Current

Public Consulting Group

Jan 2021 - Present (4 years 5 months)

Managed the processing of rental assistance applications, ensuring documentation authenticity and compliance with program regulations. Successfully completed an average of 19 applications daily while maintaining confidentiality and collaborating with team members to improve workflow.

Data Analysis Quality Control Team Collaboration Problem Solving Compliance

Patient Advocate Representative

Georgia Retina/ Eye South Partners

Jan 2021 - Feb 2021 (1 month)

Provided exceptional customer service by greeting patients, scheduling appointments, and maintaining physician schedules. Ensured patient confidentiality and participated in professional development activities.

Scheduling Customer Service Communication Confidentiality Problem Solving Team Collaboration Professional Development

Subject Matter Expert/Customer Service Representative

WIPRO Technology LLC

Jan 2018 - Feb 2020 (2 years 1 month)

Handled customer inquiries and provided solutions while maintaining a professional demeanor. Assisted team leads with problem-solving and training revisions, ensuring high-quality customer service.

Customer Service Database Management Problem Solving Teams Communication Training

Assistant Specialty Concourse Manager

AREAS USA INC.

Jan 2018 - Feb 2018 (1 month)

Drove sales across multiple specialty stores, managed merchandising, and collaborated with the Director of Operations to enhance revenue. Conducted bi-weekly meetings to align corporate communication and action plans.

Sales Management Merchandise Team Collaboration Communication Revenue Customer Experience

Assistant Store Manager

Wal-Mart

Jan 2016 - Jun 2016 (5 months)

Oversaw sales performance and compliance with company policies. Developed associates and participated in community outreach programs to enhance customer service and community engagement.

Sales Performance Customer Service Compliance Policies Community Engagement Leadership Problem Solving

Customer Service Representative

Convergent Outsourcing Inc.

Jan 2015 - Jan 2016 (1 year)

Provided optimal service to clients through effective communication and problem resolution. Managed payment processing and energy analysis while maintaining a high level of customer satisfaction.

Customer Service Payment Processing Energy Communication Problem Solving Client Management

Assistant Store Manager

Windsor Fashions

Feb 2014 - Jan 2015 (11 months)

Managed daily retail operations, ensuring excellent customer service and adherence to loss prevention policies. Developed and motivated a high-performing team to achieve sales goals.

Customer Service Sales Strategy Loss Prevention Inventory Management Cash Management

Assistant Store Manager

Cache’

Jul 2012 - Dec 2013 (1 year 5 months)

Oversaw store operations, focusing on customer service and team performance. Implemented merchandising strategies and maintained a positive shopping environment.

Customer Service Team Leadership Merchandise Sales Strategy Inventory Management