Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@sharleenvulifa
Customer service and sales specialist driving results and client satisfaction.
KenyaI am a results-driven customer service, sales and marketing specialist with over five years of experience in financial services, contact centers and field sales. I consistently meet and exceed targets while maintaining strong customer relationships and high-quality service delivery.
I have hands-on experience in loan product consultations, telesales, field sales for home internet services and data collection/enumeration, with strengths in CRM use, reporting and performance compliance. I bring strong organizational skills, emotional intelligence and a proactive, client-centric approach to every role.
I am adaptable, tech-savvy and collaborative—able to streamline administrative processes, contribute market insights and support team performance to drive business growth and exceptional customer experiences.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
KOKO Networks Limited
Mar 2025 - Sep 2025 (6 months)
Collected and verified household and customer survey data, ensured informed consent, resolved response discrepancies, and reported customer feedback to support product and market insights.
Poa Internet
Jun 2024 - Dec 2024 (6 months)
Executed field sales for home internet services in assigned territories, generated leads, and achieved an average of 60+ sales per month while maintaining 100% attendance.
Mwananchi Credit Limited
Jan 2023 - Apr 2024 (1 year 3 months)
Conducted outbound and inbound sales for loan products, exceeded sales targets, and managed customer relationships through consultative sales and compliance with lending regulations.
Bright's Steps
Sep 2021 - Dec 2022 (1 year 3 months)
Provided one-stop customer support across chat and front office, resolving queries at first contact and improving customer education and satisfaction through clear product guidance.
Horizon Contact Center
Jul 2020 - Aug 2021 (1 year 1 month)
Handled inbound support for subscriptions and technical enquiries, performed sales and retention activities, and ensured issues were resolved within TAT to maintain customer satisfaction.
Degrees, certifications, and relevant coursework
Diploma in Hospitality, Hospitality
2018 - 2020
Completed a Diploma in Hospitality focusing on industry-relevant skills and service management.
Kenya Certificate of Secondary Education (K.C.S.E), General Secondary Education
2013 - 2016
Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E).
Software and tools used professionally
KenyaYou can contact sharleen and 90k+ other talented remote workers on Himalayas.
Message sharleen
EOEsther Onyango
Customer Service Representative, Aquamist Limited
AKANDREW KIBET
Customer Support Specialist, INFLUX
LNlilian ngugi
Territory Sales & Customer Support Representative, Koko Networks LTD
RKROSE KATHURE
Customer Support/Telemarketer, 4G Capital
RMrose mwicigi
Customer Service Representative, Current Company Name
CMCynthia Muriuki
Customer Support Executive, Teleperformance
DIdaisy imali
Customer Service Representative, Teleperformance
May Onyango
Customer Service Representative, Teleperformance Kenya
Emmanuel Joseph Onam
Cyber Cafe Assistant, Self Employed
DMDeivid Mwololo
Sales Associate, Care Property Group UK
