sharleen vulifa
@sharleenvulifa
Customer service and sales specialist driving results and client satisfaction.
KenyaWhat I'm looking for
I am a results-driven customer service, sales and marketing specialist with over five years of experience in financial services, contact centers and field sales. I consistently meet and exceed targets while maintaining strong customer relationships and high-quality service delivery.
I have hands-on experience in loan product consultations, telesales, field sales for home internet services and data collection/enumeration, with strengths in CRM use, reporting and performance compliance. I bring strong organizational skills, emotional intelligence and a proactive, client-centric approach to every role.
I am adaptable, tech-savvy and collaborative—able to streamline administrative processes, contribute market insights and support team performance to drive business growth and exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Enumerator
KOKO Networks Limited
Mar 2025 - Sep 2025 (6 months)
Collected and verified household and customer survey data, ensured informed consent, resolved response discrepancies, and reported customer feedback to support product and market insights.
Sales Agent
Poa Internet
Jun 2024 - Dec 2024 (6 months)
Executed field sales for home internet services in assigned territories, generated leads, and achieved an average of 60+ sales per month while maintaining 100% attendance.
Telesales Officer
Mwananchi Credit Limited
Jan 2023 - Apr 2024 (1 year 3 months)
Conducted outbound and inbound sales for loan products, exceeded sales targets, and managed customer relationships through consultative sales and compliance with lending regulations.
Customer Service Assistant
Bright's Steps
Sep 2021 - Dec 2022 (1 year 3 months)
Provided one-stop customer support across chat and front office, resolving queries at first contact and improving customer education and satisfaction through clear product guidance.
Customer Service Representative
Horizon Contact Center
Jul 2020 - Aug 2021 (1 year 1 month)
Handled inbound support for subscriptions and technical enquiries, performed sales and retention activities, and ensured issues were resolved within TAT to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Dima College
Diploma in Hospitality, Hospitality
2018 - 2020
Completed a Diploma in Hospitality focusing on industry-relevant skills and service management.
Muisuni Girls High School
Kenya Certificate of Secondary Education (K.C.S.E), General Secondary Education
2013 - 2016
Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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