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sharleen vulifa

@sharleenvulifa

Customer service and sales specialist driving results and client satisfaction.

Kenya
Message

What I'm looking for

I seek a client-focused role in a collaborative, growth-oriented company where I can drive sales, improve customer experience and develop professionally.

I am a results-driven customer service, sales and marketing specialist with over five years of experience in financial services, contact centers and field sales. I consistently meet and exceed targets while maintaining strong customer relationships and high-quality service delivery.

I have hands-on experience in loan product consultations, telesales, field sales for home internet services and data collection/enumeration, with strengths in CRM use, reporting and performance compliance. I bring strong organizational skills, emotional intelligence and a proactive, client-centric approach to every role.

I am adaptable, tech-savvy and collaborative—able to streamline administrative processes, contribute market insights and support team performance to drive business growth and exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

PI

Sales Agent

Poa Internet

Jun 2024 - Dec 2024 (6 months)

Executed field sales for home internet services in assigned territories, generated leads, and achieved an average of 60+ sales per month while maintaining 100% attendance.

Education

Degrees, certifications, and relevant coursework

DC

Dima College

Diploma in Hospitality, Hospitality

2018 - 2020

Completed a Diploma in Hospitality focusing on industry-relevant skills and service management.

MS

Muisuni Girls High School

Kenya Certificate of Secondary Education (K.C.S.E), General Secondary Education

2013 - 2016

Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E).

Tech stack

Software and tools used professionally

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