Deivid Mwololo
@deividmwololo
Customer-focused call center leader driving sales and service excellence across tele-sales and support.
KenyaWhat I'm looking for
I am a dedicated customer service and tele-sales professional with extensive experience across call center operations, remote sales, and data entry. I consistently deliver results through proactive customer engagement and a strong focus on performance metrics.
Throughout my career I have supervised and coached call center teams, developed training programs, and monitored SLAs to improve service quality and agent productivity. I regularly made high-volume outbound calls and handled escalations to preserve customer satisfaction.
I have hands-on experience in tele-sales, account support, CRM usage, and property sourcing for lettings, with roles spanning startups and established companies. My technical background includes a Bachelor's degree in Information Technology and certifications in CRM and TEFL.
I bring a blend of leadership, sales acumen, and operational discipline, and I am eager to contribute to a forward-thinking organization that values customer-centric growth and measurable performance.
Experience
Work history, roles, and key accomplishments
Sales Associate
Care Property Group UK
Jun 2025 - Aug 2025 (2 months)
Sourced and negotiated rental properties for clients, social housing and corporate lets, maintained client records and ensured documentation compliance while advising on market trends to match client requirements.
Customer Service Agent
BantuBet Kenya
Jan 2025 - Jun 2025 (5 months)
Handled customer inquiries across chat, email and phone, performed account support and payment issue resolution, conducted 100+ outbound calls daily to re-engage customers and promote offers.
Tele-sales Agent
Unicaf Kenya
Jan 2023 - Mar 2024 (1 year 2 months)
Proactively engaged prospects to promote Unicaf products, met sales targets through CRM-driven outreach, and collaborated with marketing to generate and convert leads.
Customer Support Executive
Betsafe Kenya
Aug 2020 - Dec 2022 (2 years 4 months)
Supervised and coached call center agents, implemented training programs, monitored SLAs and analyzed performance metrics to drive improvements in service quality and efficiency.
Call Centre Agent
Ison BPO
Jan 2019 - Mar 2020 (1 year 2 months)
Handled inbound and outbound customer calls addressing inquiries, complaints and orders, maintained accurate records and consistently met performance targets for quality and volume.
ALProcessed and validated large datasets with strict adherence to privacy and quality standards, corrected inconsistencies and maintained organized, accurate records across systems.
Education
Degrees, certifications, and relevant coursework
ZUZetech University
Bachelor of Information Technology, Information Technology
2020 - 2022
Completed a Bachelor's degree in Information Technology focusing on core IT principles and practices.
ZUZetech University
Diploma in Information Technology, Information Technology
2018 - 2020
Completed a Diploma in Information Technology covering practical IT skills and foundational technologies.
GUGretsa University
Certificate in Information Technology, Information Technology
2017 - 2018
Completed a Certificate in Information Technology covering introductory IT concepts and skills.
Masii Boys High School
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2016
Completed Kenya Certificate of Secondary Education (KCSE) at Masii Boys High School.
St. Aloys F.P. Academy
Kenya Certificate of Primary Education, Primary Education
2003 - 2012
Completed Kenya Certificate of Primary Education (KCPE) at St. Aloys F.P. Academy.
Availability
Location
KenyaAuthorized to work in
Job categories
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