May Onyango
@mayonyango
Customer support and engagement specialist focused on delivering exceptional service and process improvements.
KenyaWhat I'm looking for
I am a focused, articulate customer support and engagement specialist with hands-on experience in call center and CRM environments, delivering accurate product information and resolving complex customer inquiries across email, chat and phone channels.
I have a track record of improving team performance through training and mentoring, implementing process improvements, and driving sales growth—including earning a Tele-sales Representative of the Year award for sales, service and relationship excellence.
I bring strong communication, problem-solving and organizational skills, plus experience in high-volume inbound/outbound dialing systems, order management, and cross-functional collaboration to enhance customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance Kenya
Feb 2022 - Present (3 years 7 months)
Provide accurate product and policy information, respond promptly to UK customer inquiries via email and chat, and maintain detailed records while identifying process improvements to boost customer satisfaction.
Telesales Customer Service Rep
Top Image Africa
Apr 2019 - Oct 2021 (2 years 6 months)
Managed sales and customer service for 50+ accounts, performed high-volume outbound dialing, and grew sales through follow-ups and upselling; awarded 2019 Telesales Representative of the Year.
Administrative Assistant
BSS Africa Ltd.
Jan 2018 - Jan 2019 (1 year)
Coordinated meetings, travel and scheduling, handled communications and vendor coordination, and coached new employees on administrative procedures and company policies.
Customer Service Representative
Horizon Contact Center
Aug 2016 - Aug 2017 (1 year)
Handled high-volume inbound and outbound calls, processed CRM entries for customer interactions, educated customers on promotions, and managed account activations for loyalty programs.
Merchandiser
European Food Africa Ltd
May 2015 - Apr 2016 (11 months)
Planned and executed merchandising strategies, collaborated with suppliers and buyers to optimize stock and pricing, and produced store layouts to maximize sales and inventory turnover.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Diploma in Public Relations, Public Relations
2013 - 2014
Completed a Diploma in Public Relations focusing on communications, stakeholder engagement, and public outreach.
Rift Valley Technical Training Institute
Diploma in Information Technology, Information Technology
2008 - 2010
Completed a Diploma in Information Technology covering core IT concepts and practical technical skills.
Ngeria High School
Kenya Certificate of Secondary Education, Secondary Education
2004 - 2007
Completed the Kenya Certificate of Secondary Education with general secondary education coursework.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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