Open to opportunities

Doreen Nyaga

@doreennyaga

Message

Customer engagement and telesales professional driving retention and performance.

Kenya

Message

What I'm looking for

I seek a customer-facing role focused on telesales/retention where I can use CRM, data skills, and empathetic communication to meet targets and support customer success.

I am a results-oriented customer engagement and telesales professional with strong communication, persuasion, and data management skills. I have experience managing customer relationships, resolving concerns, and meeting performance targets through phone-based sales, retention, and service delivery.

I bring proven CRM and data-handling abilities, a track record of meeting reporting and communication goals, and a commitment to empathy and integrity in customer interactions. I am passionate about contributing to missions that promote financial inclusion and digital access through effective customer engagement strategies.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Kenya

Jan 2025 - Nov 2025 (10 months)

Handled customer inquiries and complaints across phone, email, and chat, maintaining accurate records and ensuring timely resolution while supporting product and billing queries.

Telesales CRM Data Entry MS Excel Customer Retention Communication

Observer

Common Goal Research Center

Jul 2024 - Dec 2024 (5 months)

Collected and verified field data under deadlines, ensuring reporting accuracy and integrity while engaging diverse community members to support project decision-making.

Data Collection Data Verification Field Research Reporting Communication Stakeholder Engagement Problem Solving

Data Collection Volunteer

TIFA Research Company

Sep 2023 - Sep 2023 (0 months)

Conducted structured phone and in-person interviews, meeting accuracy and timeliness goals while strengthening CRM and record-keeping for research operations.

Phone Interviews In Person Interviews CRM Record keeping Time Management Communication

Teaching Practice Tutor

Chuka Boys High School

Apr 2022 - Jul 2022 (3 months)

Taught English and Literature, managed classroom interactions, and delivered performance feedback to improve student outcomes while honing communication and multitasking skills.

Teaching Lesson planning Classroom Management Communication Feedback Time Management