Open to opportunities

ROSE KATHURE

@rosekathure

Message

Dedicated customer support professional with strong sales and communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a passionate customer support professional with extensive experience in telemarketing and customer service. My journey began with a Bachelor's degree in Business Management, specializing in Finance and Banking, which equipped me with a solid foundation in business principles. Over the years, I have honed my skills in various customer-facing roles, where I have consistently prioritized customer satisfaction and loyalty.

In my most recent position at 4G Capital, I excelled as a Customer Support/Telemarketer, where I was responsible for engaging potential customers, addressing inquiries, and driving sales through effective communication. My ability to handle grievances and maintain a positive company reputation has been a key factor in my success. Previously, I worked with Telkom Kenya and Multichoice Group, where I developed strong problem-solving skills and the ability to thrive in fast-paced environments.

I am committed to continuous improvement and am always looking for ways to enhance customer experiences. My goal is to leverage my skills in a challenging role that allows me to contribute to a dynamic team while fostering customer loyalty and satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support/Telemarketer

4G Capital

Nov 2022 - Sep 2023 (10 months)

Contacted potential and existing customers to inform them about products and services using scripts via calls, emails, and chats. Understood customer requirements to close sales, processed orders accurately, and handled grievances to preserve company reputation. Generated leads and performed cold calling to onboard new customers, managing large volumes of outbound and inbound calls.

Telemarketing Customer Support Lead Generation Cold Calling Sales Email Support Chat Support Order Processing Grievances CRM

Customer Support

Telkom Kenya

Mar 2021 - May 2022 (1 year 2 months)

Provided primary customer support in a fast-paced environment, maintaining quality standards in content delivery and offering timely training feedback. Cultivated customer loyalty and improved sales while working under minimum supervision to meet customer needs. Supported customers, collected training data, and managed large volumes of inbound calls.

Customer Support Inbound Quality Assurance Data Collection Customer Relationship Management Problem Solving Communication

Customer Service Representative

Multichoice Group

Jan 2019 - Mar 2021 (2 years 2 months)

Maintained customer satisfaction through forward-thinking strategies, introducing promotions and opportunities to customers. Responded to queries, improved customer engagement, and provided outstanding service via phone and email. Recommended products, provided information on loyalty programs, collected feedback, and troubleshooted technical issues.

Customer Service Customer Satisfaction Customer Engagement Technical Troubleshooting Loyalty Programs Email Support Phone Support Feedback

Office Administrator

Derdols Tech Services

Jun 2017 - Oct 2018 (1 year 4 months)

Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting, and developed plans to ensure timely project communication. Utilized Microsoft Word and other tools for document creation and calendar planning, while maintaining excellent employee attendance records. Performed data entry, record keeping, printing, filing, handled emails and calls, received clients, and scheduled

Microsoft Excel Microsoft Word Data Entry Record keeping Client Reception Scheduling Document Management

Industrial Attachment

Mount Kenya University

Jan 2015 - Apr 2015 (3 months)

Performed accounting for document processing and managed office petty cash in line with company policies. Assisted the accountant in preparing and submitting statutory deductions to authorities, and maintained accounts documents and registers. Issued receipts for all payments and maintained a register for cheques.

Accounting Petty Cash Financial Reporting Data Entry

Education

Degrees, certifications, and relevant coursework

Karatina University

Bachelors of Business Management, Finance and Banking

Completed a Bachelor of Business Management with a specialization in Finance and Banking. Gained foundational knowledge in financial principles and banking operations.