Open to opportunities

Faith Mbogo

@faithmbogo

Message

I’m a customer care and telesales professional who turns high-volume interactions into loyal customers.

Kenya

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle high call volumes, resolve issues with empathy, use CRM tools, and support sales targets—within a collaborative, performance-driven team.

I’m a Customer Service/Care professional with exceptional oral and written communication, supported by active listening and analytical problem-solving. I focus on enhancing customer experiences through service-oriented behaviors, understanding customer needs, and delivering tailored solutions that build loyalty.

Over the years, I’ve managed high call volumes, resolved complaints with empathy, and maintained professionalism in high-stress situations. I consistently respond to product and service requests, handle escalated calls efficiently, and ensure accurate follow-up by keeping detailed records of customer interactions.

I’m also driven by results: I’ve supported sales through proactive prospecting, inbound call handling, objection handling, and service sales—while meeting targets and contributing to team success. I bring a collaborative approach to sales teams, leverage CRM tools to navigate dynamic environments, and help others by supporting training and best practices for integration.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

PT. Nextotp Digital Indonesia

Sep 2025 - Jan 2026 (4 months)

Resolved customer complaints with empathy, maintaining professionalism in high-stress situations and providing accurate product and service information. Handled escalated calls, updated customer interaction records, and drove satisfaction through tailored recommendations.

Customer Service Complaint Resolution Active Listening Problem Solving Product Knowledge Escalation Handling Record keeping

Remote Customer Service Rep

PT. Nextotp Digital Indonesia

Sep 2025 - Jan 2026 (4 months)

Resolved customer complaints with empathy, improving customer loyalty and repeat business. Handled high-stress situations professionally, provided accurate information, and maintained detailed interaction records while resolving escalated calls.

Customer Service Active Listening Complaint Resolution Escalation Handling Product Knowledge Problem Solving

Customer Care Service Agent

Bangbet

Jan 2023 - May 2025 (2 years 4 months)

Provided personalized customer care through greeting clients, asking open-ended questions, and responding to requests for products and services. Completed transaction paperwork accurately, supported onboarding of new team members, and improved operational efficiency through inventory tracking and replenishment records.

Customer Service Complaint Resolution Service Sales Product Knowledge CRM Tools Inventory Management Training Support

Telesales Representative

Mombasa Millers

Jan 2021 - Jan 2023 (2 years)

Expanded the client base through proactive prospecting and relationship building while handling inbound calls and discussing offerings persuasively. Reduced call handling time by resolving issues professionally, overcoming objections, and maintaining accurate interaction records for future reference.

Telesales Cold Calling Objection Handling Call Handling Sales Support Relationship Building Communication Skills Record keeping Performance Tracking

Customer Care Receptionist

Metro Pharmaceutical Ltd

Jan 2019 - Jan 2021 (2 years)

Supported day-to-day operations in a fast-paced environment while managing time effectively and working flexible shifts. Provided friendly, respectful assistance, strengthened communication through regular interactions, and maintained attention to detail to support team needs.

Customer Service Communication Time Management Team Collaboration Fast Paced Environment Attention To Detail Independent work