Open to opportunities

Esther Onyango

@estheronyango

Message

Dedicated customer service representative with sales and research expertise.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a passionate Customer Service Representative with over 5 years of experience across various industries, including Manufacturing, Real Estate, Financial, and Research. My journey has been marked by a commitment to delivering exceptional customer service, resolving inquiries, and building lasting relationships with clients. I take pride in my ability to communicate effectively, solve problems, and adapt to changing environments, which has consistently led to high customer satisfaction ratings.

Throughout my career, I have successfully implemented strategies that have increased sales revenue and improved customer retention. For instance, at Aquamist Limited, I achieved a 95% customer satisfaction rating while handling a high volume of inquiries. My role involved collaborating with sales teams to identify upselling opportunities, resulting in a significant increase in sales. I am also proficient in CRM software, which has enabled me to maintain accurate records and generate insightful reports on sales forecasts and trends.

My academic background in Business Administration with IT has equipped me with the necessary skills to understand client needs and deliver projects on time. I am eager to leverage my experience and skills in a dynamic environment where I can contribute to team success and drive customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Aquamist Limited

Apr 2019 - Present (6 years 1 month)

Dedicated Customer Service Representative with over 5 years of experience in various industries. Skilled in handling customer inquiries, providing product knowledge, and maintaining high customer satisfaction ratings. Proven ability to increase revenue through effective communication and relationship building.

Customer Service CRM Software Communication Problem Solving Relationship Management Order Processing Upselling Data Management Customer Retention

Senior Sales and Collections Executive

Resorts and Cities Ltd.

Mar 2016 - Jan 2019 (2 years 10 months)

Led sales strategies and coordinated cross-functional teams to enhance onboarding processes. Increased sales through effective customer service and strategic planning, while managing collections and providing sales forecasts.

Sales Strategy Customer Service Team Coordination Cold Calling Debt Collection Sales Forecasting Relationship Building Networking Product Education Reporting

Call Center Agent

Blueribbons Investment Ltd

Jan 2013 - Nov 2015 (2 years 10 months)

Managed high-volume calls, resolving customer issues and maintaining accurate records. Achieved high customer satisfaction ratings and exceeded collection targets through effective communication and follow-up.

Customer Satisfaction Collections Communication Skills Reporting CRM Software Time Management

Senior Research Executive

Ipsos Market Research Company

Jan 2009 - Dec 2012 (3 years 11 months)

Managed research projects ensuring timely delivery and adherence to budget. Conducted qualitative and quantitative research, maintaining client relationships and ensuring data integrity.

Project Management Research Methodologies Data Analysis Team Collaboration Time Management Communication Reporting Budget Management

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Business Administration, Business Administration

2013 - 2016

Studied Bachelor of Business Administration with a focus on IT and Supply Chain Management, gaining knowledge in business principles, supply chain logistics, and information technology applications in business.

Kenya Institute of Management

Advanced Certificate, Purchasing and Supplies Management

2007 - 2007

Completed an Advanced Certificate in Purchasing and Supplies Management, focusing on procurement processes, supplier management, and inventory control.

Kisumu Polytechnic

Diploma, Marketing

2005 - 2007

Earned a Diploma in Marketing, covering key marketing strategies, consumer behavior, and market research techniques.

Nyakach Girls High School

Kenya Certificate of Secondary Examination, Secondary Education

2000 - 2004

Completed Kenya Certificate of Secondary Examination, focusing on a broad curriculum that prepared for further education and professional development.