lilian ngugi

Manage and support a network of agents through virtual and in-person interactions. Ensure timely provision of sales materials and troubleshoot operational challenges. Conduct online training sessions and performance reviews for agents, utilizing CRM tools to track progress and business growth.

Prospected new business opportunities and onboarded new agents. Mapped and analyzed market trends to identify profitable territories and trained new partners through virtual and in-person onboarding sessions.

Provided virtual training and operational guidance to new agents. Assisted agents with system setup, troubleshooting, and customer inquiries to ensure smooth onboarding and business integration.

Generated leads and closed sales through virtual and phone-based strategies. Provided customer support, followed up on inquiries, and processed orders while maintaining detailed records of customer interactions and sales data.

Registered and onboarded new customers through remote and in-person methods. Provided consultations on financial products and services while assisting with customer inquiries and account management.

Prospected new members and onboarded them into the company's services. Provided excellent customer service to ensure high retention rates while assisting customers with account setup and product knowledge.

Completed a Diploma in Business Management, focusing on key business principles, management strategies, and operational efficiency.

Obtained a Certificate in Computer Packages, gaining proficiency in essential computer applications and software.

Completed K.C.S.E, acquiring foundational knowledge and skills across various subjects in secondary education.