Emmanuel Joseph Onam
@emmanueljosephonam
Customer-focused customer care and telesales professional.
KenyaWhat I'm looking for
I am a reliable, hard-working customer care and telesales professional with hands-on experience delivering high-quality service, handling inquiries, following up leads, and persisting in sales efforts. I have worked as a Telesales Agent and Customer Care Agent at ENGIE Energy Access and Platinum Credit Limited, where I demonstrated product knowledge, strong communication, and the ability to remain calm under pressure.
I maintain professional integrity, a commitment to continuous learning, and a track record of working proactively both independently and within teams to achieve project delivery and organizational goals. I bring computer course training and practical experience supporting clients, answering questions, and ensuring information is readily available to users.
Experience
Work history, roles, and key accomplishments
Cyber Cafe Assistant
Self Employed
Jan 2025 - Present (9 months)
Assisted customers with computer and internet services, provided basic technical support, and managed transactions and client assistance in a cyber cafe setting.
Customer Care Agent
Platinum Credit Limited
Jan 2023 - Dec 2024 (1 year 11 months)
Handled customer inquiries and account issues for a financial services firm, performing follow-ups and delivering accurate information to support client needs.
Customer Care Agent
Engie Energy Access
Jan 2022 - Dec 2023 (1 year 11 months)
Provided front-line customer support, answered client queries, and managed account follow-ups to improve customer satisfaction and retention.
Telesales Agent
Engie Energy Access
Jan 2021 - Dec 2022 (1 year 11 months)
Conducted outbound telesales and product demonstrations, persisting through objections to convert leads and support revenue targets while providing customer information and follow-ups.
Education
Degrees, certifications, and relevant coursework
Topaz Computer College
Certificate, Computer Applications
2017 - 2017
Completed a certificate computer course at Topaz Computer College in April 2017 focusing on fundamental computer skills.
Oruba Mixed Secondary School
Kenya Certificate of Secondary Education, General Secondary Education
2013 - 2016
Attained the Kenya Certificate of Secondary Education at Oruba Mixed Secondary School between 2013 and 2016.
Sangla Primary School
Kenya Certificate of Primary Education, Primary Education
2005 - 2012
Completed primary education and obtained the Kenya Certificate of Primary Education at Sangla Primary School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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