Open to opportunities

Shantol Robinson

@shantolrobinson

Message

Motivated sales representative with a strong customer service background.

Jamaica

Message

What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

I am a motivated and charismatic professional with a flexible schedule, known for being dependable and punctual. My experience in sales and customer service has equipped me with the skills to adapt to diverse challenges and consistently exceed expectations. I am committed to driving innovation and delivering tangible results in every role I undertake.

Currently, I work as a Vehicle Tracking Administrator at King Alarm Systems Limited, where I manage high volumes of inbound and outbound calls, ensuring customer satisfaction and retention. My previous role as a Sales Representative at Digicel allowed me to hone my skills in promoting products and maintaining positive business relationships. I take pride in my ability to analyze customer needs and provide effective solutions.

Experience

Work history, roles, and key accomplishments

Current

Vehicle Tracking Administrator

Current

King Alarm Systems Limited

Feb 2024 - Present (1 year 8 months)

Managed high-volume inbound and outbound calls, troubleshooting customer complaints and queries to ensure satisfaction and retention. Analyzed and interpreted customer emails, generated informative updates, and scheduled appointments for product installations. Coordinated with team members to input tracking devices and customer data, creating accounts for clients and the monitoring department.

Customer Satisfaction Troubleshooting Email Communication Data Analysis Scheduling Data Entry Team Coordination Administrative Support

Sales Representative/Customer Service Representative

Digicel

Jul 2022 - Present (3 years 3 months)

Presented and promoted products/services to existing and prospective customers, consistently achieving sales targets and coordinating efforts with team members. Established and maintained positive business and customer relationships, while also responding to customer queries and complaints via email and telephone.

Sales Customer Service Product Promotion Customer Relationship Management Email Communication Negotiation Data Entry

Education

Degrees, certifications, and relevant coursework

Bridgeport High School

High School Diploma, General Studies

Completed secondary education with a focus on core subjects. Developed foundational knowledge and skills across various disciplines.

Pre University Mona

Pre-University Studies, General Studies

Undertook pre-university coursework, achieving strong grades in English Language, Principles of Accounts, Biology, Principles of Business, and Social Studies. Prepared for higher education through rigorous academic study.