Open to opportunities

Jac Pow

@jacpow

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Dynamic sales professional with a proven track record in customer service.

Jamaica

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What I'm looking for

I am looking for a role that allows me to leverage my sales expertise in a supportive and growth-oriented environment.

I am a dynamic and results-driven Sales and Customer Service Professional with over six years of experience in high-paced environments. My career has been marked by a demonstrated ability to boost sales performance, resolve customer concerns effectively, and support business growth. I thrive in roles that challenge me to exceed sales targets while ensuring customer satisfaction.

In my most recent position as a Sales Assistant at Guardian Life Insurance, I supported advisors with client proposals and managed appointments, which helped achieve sales targets through effective lead management. My previous roles, including Sales Agent at Centerfield and Reservation Specialist at Conduent, have equipped me with strong communication and interpersonal skills, allowing me to advise customers effectively and resolve issues promptly. I am passionate about leveraging my skills to drive sales and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Guardian Life Insurance

Jan 2023 - Jul 2025 (2 years 6 months)

Supported advisors with client proposals, managed appointments, and followed up leads. Explained insurance products to clients and assisted in selecting suitable policies.

Proposals Appointment Management Lead Follow Up Compliance

Sales Agent

Centerfield

Jan 2021 - Jul 2023 (2 years 6 months)

Sold AT&T products and consistently exceeded sales targets. Advised customers on suitable plans and features while resolving billing and service issues to ensure high customer satisfaction.

Sales Customer Advisory Customer Satisfaction

Reservation Specialist

Conduent

Apr 2019 - Jun 2020 (1 year 2 months)

Managed customer reservations and modifications with high accuracy. Ensured data integrity and maintained excellent customer satisfaction through efficient service.

Customer Satisfaction Customer Service Data Entry

Customer Service Agent

Advance Call Center and Technologies

Jan 2018 - Mar 2019 (1 year 2 months)

Resolved telecom customer billing and service issues efficiently. Promoted new plans and features, consistently achieving first-call resolutions for customer inquiries.

Billing Support Telecom Call Resolution Customer Service

Education

Degrees, certifications, and relevant coursework

Ferncourt High School

High School Diploma, General Studies

Completed secondary education with a focus on Human and Social Biology, Mathematics, Technical Drawing, English A, and Social Studies. Developed foundational knowledge in various academic disciplines.