Britney WarrenBW
Open to opportunities

Britney Warren

@britneywarren

Motivated customer service representative with a passion for results.

Jamaica

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a motivated and dedicated professional with a strong work ethic and a passion for achieving results. Known for my reliability and attention to detail, I thrive in challenging environments and am committed to continuous improvement and teamwork. My goal is to contribute positively to any organization and support its goals.

In my role as a Customer Service Representative at Teleperformance, I managed high-volume inbound calls, delivering prompt and courteous assistance while demonstrating extensive product knowledge. I consistently met or exceeded performance metrics and collaborated with my team to enhance service delivery. My experience also includes voluntary service as a Customer Service Secretary at St. James Parish Court, where I organized traffic tickets and validated payments, showcasing my ability to manage data efficiently.

Currently, I work as a Customer Service Representative at The Office Gurus, where I continue to develop my skills in customer relations and service excellence. I am eager to leverage my experience and skills in a dynamic environment that values teamwork and customer satisfaction.

Experience

Work history, roles, and key accomplishments

TG
Current

Customer Service Representative

The Office Gurus

Jul 2024 - Present (11 months)

Currently working as a customer service representative, handling inquiries and providing support to customers while maintaining high service standards.

JP

Cashier

J & J Pharmacy

Jul 2019 - Sep 2019 (2 months)

Processed customer transactions, handled cash and card payments, and provided excellent customer service while maintaining an organized checkout area and managing inventory levels.

SC

Customer Service Secretary

St. James Parish Court

Sep 2017 - Sep 2017 (0 months)

Organized traffic tickets chronologically, validated payments, and documented issued tickets in the database during a voluntary service period.

Education

Degrees, certifications, and relevant coursework

RS

Rusea's High School

Associate Degree, Natural Sciences

2013 - 2020

Completed an Associate Degree in Natural Sciences, focusing on various scientific disciplines and practical applications in the field.

C(

Caribbean Advanced Proficiency Exams (CAPE)

Certificate

Achieved passes in 9 units, demonstrating proficiency in advanced subjects relevant to further education and career opportunities.

C(

Caribbean Secondary Examination Council (CSEC)

Certificate

Achieved passes in 8 subjects, providing a foundational education that supports further academic and vocational pursuits.

Tech stack

Software and tools used professionally

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Britney Warren - Customer Service Representative - The Office Gurus | Himalayas