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@britneywarren
Motivated customer service representative with a passion for results.
I am a motivated and dedicated professional with a strong work ethic and a passion for achieving results. Known for my reliability and attention to detail, I thrive in challenging environments and am committed to continuous improvement and teamwork. My goal is to contribute positively to any organization and support its goals.
In my role as a Customer Service Representative at Teleperformance, I managed high-volume inbound calls, delivering prompt and courteous assistance while demonstrating extensive product knowledge. I consistently met or exceeded performance metrics and collaborated with my team to enhance service delivery. My experience also includes voluntary service as a Customer Service Secretary at St. James Parish Court, where I organized traffic tickets and validated payments, showcasing my ability to manage data efficiently.
Currently, I work as a Customer Service Representative at The Office Gurus, where I continue to develop my skills in customer relations and service excellence. I am eager to leverage my experience and skills in a dynamic environment that values teamwork and customer satisfaction.
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Work history, roles, and key accomplishments
The Office Gurus
Jul 2024 - Present (1 year 4 months)
Currently working as a customer service representative, handling inquiries and providing support to customers while maintaining high service standards.
Teleperformance
Jan 2020 - Jan 2023 (3 years)
Managed high-volume inbound calls, delivering prompt assistance with inquiries and complaints while demonstrating extensive product knowledge. Consistently met performance metrics and collaborated with team members to enhance service delivery.
J & J Pharmacy
Jul 2019 - Sep 2019 (2 months)
Processed customer transactions, handled cash and card payments, and provided excellent customer service while maintaining an organized checkout area and managing inventory levels.
St. James Parish Court
Sep 2017 - Sep 2017 (0 months)
Organized traffic tickets chronologically, validated payments, and documented issued tickets in the database during a voluntary service period.
Degrees, certifications, and relevant coursework
Associate Degree, Natural Sciences
2013 - 2020
Completed an Associate Degree in Natural Sciences, focusing on various scientific disciplines and practical applications in the field.
Certificate
Achieved passes in 9 units, demonstrating proficiency in advanced subjects relevant to further education and career opportunities.
Certificate
Achieved passes in 8 subjects, providing a foundational education that supports further academic and vocational pursuits.
Software and tools used professionally
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