Shante User
@shanteuser
Dedicated administrative and customer service professional with project management expertise.
What I'm looking for
I am a dedicated administrative and customer service professional with a proven track record of excellence in project management, data analysis, and client relations. My strong attention to detail and efficiency allow me to thrive in high-pressure environments, where I have successfully managed datasets, facilitated employee onboarding, and presented insights to decision-makers.
Throughout my career, I have held various roles that have honed my skills in customer service and project coordination. At the Small Business Administration, I responded to high volumes of inquiries, delivering critical support to disaster-affected victims while streamlining administrative processes. My experience at Prudential Financial further solidified my ability to process customer actions accurately and enhance client retention through personalized solutions.
With certifications in Business Analytics, Tableau, and Agile Scrum Master, I am equipped with advanced technical skills and exceptional communication abilities. I am passionate about leveraging my expertise to contribute to a dynamic team and drive organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Small Business Administration
Nov 2023 - Present (1 year 8 months)
Provided critical support to disaster-affected victims by responding to high volumes of business-related inquiries. Leveraged Microsoft and SBA systems for efficient data organization and reporting, while streamlining administrative processes in high-stress environments.
Customer Account Specialist
Prudential Financial
Sep 2021 - Mar 2023 (1 year 6 months)
Processed over 530 customer actions with high accuracy and supported marketing campaigns. Increased onboarding efforts by 17% through meticulous processing of new enrollment applications, achieving a 95% client retention rate.
Customer Service Account Manager
T-Mobile
Nov 2019 - Jan 2021 (1 year 2 months)
Managed high call volumes while clarifying service fees and account inquiries. Provided tailored solutions and implemented effective sales strategies, enhancing client satisfaction and retention.
Customer Account Manager
International Marketing Association
Aug 2016 - Aug 2019 (3 years)
Enhanced customer satisfaction scores by 30% through streamlined payment processing and delivery scheduling. Excelled in multitasking and problem-solving in high-pressure situations.
Quartermaster
United States Navy
Jan 2014 - Jul 2016 (2 years 6 months)
Computed complex tidal data to reduce travel time and fuel consumption, awarded Junior Sailor of the Quarter. Coordinated international joint operations with zero incidents, supporting mission-critical decisions.
Education
Degrees, certifications, and relevant coursework
Virginia State University
Completed 92 credit hours toward degree completion.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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