Open to opportunities

Shante User

@shanteuser

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Dedicated administrative and customer service professional with project management expertise.

United States

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my analytical skills.

I am a dedicated administrative and customer service professional with a proven track record of excellence in project management, data analysis, and client relations. My strong attention to detail and efficiency allow me to thrive in high-pressure environments, where I have successfully managed datasets, facilitated employee onboarding, and presented insights to decision-makers.

Throughout my career, I have held various roles that have honed my skills in customer service and project coordination. At the Small Business Administration, I responded to high volumes of inquiries, delivering critical support to disaster-affected victims while streamlining administrative processes. My experience at Prudential Financial further solidified my ability to process customer actions accurately and enhance client retention through personalized solutions.

With certifications in Business Analytics, Tableau, and Agile Scrum Master, I am equipped with advanced technical skills and exceptional communication abilities. I am passionate about leveraging my expertise to contribute to a dynamic team and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Small Business Administration

Nov 2023 - Present (1 year 8 months)

Provided critical support to disaster-affected victims by responding to high volumes of business-related inquiries. Leveraged Microsoft and SBA systems for efficient data organization and reporting, while streamlining administrative processes in high-stress environments.

Customer Service Microsoft Office Reporting Communication Problem Solving Administrative Support Time Management

Customer Account Specialist

Prudential Financial

Sep 2021 - Mar 2023 (1 year 6 months)

Processed over 530 customer actions with high accuracy and supported marketing campaigns. Increased onboarding efforts by 17% through meticulous processing of new enrollment applications, achieving a 95% client retention rate.

Customer Service Data Processing Customer Retention Marketing Support Account Management Communication Problem Solving Time Management

T-

Customer Service Account Manager

T-Mobile

Nov 2019 - Jan 2021 (1 year 2 months)

Managed high call volumes while clarifying service fees and account inquiries. Provided tailored solutions and implemented effective sales strategies, enhancing client satisfaction and retention.

Customer Service Sales Strategies Account Management Communication Problem Solving Data Analysis Time Management Multitasking

Customer Account Manager

International Marketing Association

Aug 2016 - Aug 2019 (3 years)

Enhanced customer satisfaction scores by 30% through streamlined payment processing and delivery scheduling. Excelled in multitasking and problem-solving in high-pressure situations.

Customer Service Payment Processing Customer Satisfaction Multitasking Problem Solving Communication Time Management Data Management

Quartermaster

United States Navy

Jan 2014 - Jul 2016 (2 years 6 months)

Computed complex tidal data to reduce travel time and fuel consumption, awarded Junior Sailor of the Quarter. Coordinated international joint operations with zero incidents, supporting mission-critical decisions.

Data Analysis Problem Solving Communication Time Management Team Leadership Technical Proficiency