Open to opportunities

Elizabeth Angeline

@elizabethangeline

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Customer Service Specialist with expertise in account management.

United States

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What I'm looking for

I am seeking a role that values client relationships and offers growth opportunities.

I am an experienced Customer Service Specialist with a strong background in account management and administrative operations. My career spans over a decade, during which I have honed my skills in records management, inventory control, and customer service. I am adept at utilizing tools such as SAP and the Microsoft Office Suite to enhance operational processes and drive team success.

Throughout my career, I have built strong client relationships through effective communication and problem-solving. My recent role as an Engagement Specialist at Adecco Group allowed me to provide comprehensive support to clients, ensuring they received timely assistance. I have a proven track record of streamlining processes and improving client satisfaction, as demonstrated in my previous positions where I collaborated with cross-functional teams to enhance service delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Engagement Specialist

Adecco Group / LHH

Nov 2023 - Jan 2024 (2 months)

Provided comprehensive support across multiple channels, ensuring clients received timely and accurate assistance. Maintained meticulous documentation and fostered client relationships by tailoring services to individual needs, enhancing engagement and satisfaction.

Client Services Documentation Management Communication Customer Engagement Problem Solving

Senior Assistant Customer Service Representative

Smurfit Westrock

May 2022 - Sep 2023 (1 year 4 months)

Served as a key liaison between customers and teams, enhancing communication and satisfaction. Streamlined order processing and implemented data-driven solutions to improve service quality and operational efficiency.

Customer Communications Order Processing Data Analysis Process Improvement Communication

Client Services Account Manager / Project Manager

Schwan Cosmetics USA

Mar 2009 - Apr 2021 (12 years 1 month)

Pioneered creative solutions to client challenges, orchestrated cross-functional teams for project execution, and leveraged data-driven insights to optimize account strategies, resulting in substantial growth and retention of high-value clients.

Project Management Data Analysis Process Improvement Team Leadership

Customer Service/Data Entry

Buckhead Beef Company

Jan 2007 - Jan 2009 (2 years)

Collaborated with the sales team to manage client sales, ensured stock availability and accurate invoicing, and facilitated efficient communication between sales and logistics teams.

Sales Management Invoicing Logistics Coordination Communication

Customer Service Lead/Office Lead

Naked Juice Co (PepsiCo)

Jan 2000 - Apr 2007 (7 years 3 months)

Led customer service operations, managed direct reports, and oversaw upselling strategies. Coordinated order processing for distributors and maintained precise sales records.

Team Leadership Customer Service Sales Strategy Order Processing