Shyheim Riddick
@shyheimriddick
Certified Scrum Master with over 5 years in customer service.
United StatesWhat I'm looking for
I am a Certified Scrum Master with over 5 years of experience in customer service and administrative roles. My journey has been marked by a commitment to optimizing workflows and enhancing customer satisfaction. I have successfully managed cross-functional teams to achieve organizational goals, demonstrating my ability to foster collaboration and resolve conflicts effectively.
Currently, I am pursuing a Bachelor's degree in Business Management with a focus on Project Management at Saint Leo University. My professional experience includes roles such as Customer Service Representative and Customer Service Supervisor, where I honed my skills in team leadership and coaching. I take pride in delivering results in fast-paced environments and am dedicated to continuous improvement in both my personal and professional life.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TeleAffects/Duke Energy
Aug 2023 - Mar 2024 (7 months)
Provided exceptional customer service by answering inquiries, resolving concerns, and enhancing customer satisfaction through knowledgeable support. Managed inbound calls and set appointments while maintaining a friendly demeanor.
Ordinary Seaman
Seafarers International Union
Mar 2020 - Jul 2023 (3 years 4 months)
Monitored navigational aids and documented essential data to meet regulatory requirements. Organized emergency responses and assisted in maintaining project timelines while delivering strong customer service.
Customer Service Supervisor
International Marketing Association
Aug 2019 - Oct 2021 (2 years 2 months)
Supervised a team of customer service representatives, optimized operational protocols, and handled escalated issues. Provided training and performance feedback to enhance team effectiveness.
Data Entry/Triage
Doma Technology
Aug 2019 - Mar 2020 (7 months)
Prepared operational reports and ensured compliance with health and security standards. Assisted with data entry and maintained facility operations efficiently.
Customer Service Representative
International Marketing Association
Jul 2016 - Aug 2019 (3 years 1 month)
Responded to customer inquiries and resolved complaints efficiently. Assisted customers with orders and provided detailed product information while cross-selling services.
Education
Degrees, certifications, and relevant coursework
SUSaint Leo University
Bachelor's degree, Business Management
Currently pursuing a Bachelor's degree in Business Management with a focus on Project Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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