Looking for a job

Kerri Facey

@kerrifacey

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I improve customer operations through data management, problem-solving, and team leadership.

United States

Message

What I'm looking for

I'm seeking a collaborative role that supports continuous learning and career advancement, where I can use technology, analytical thinking, customer service, and problem-solving to improve processes and address complex challenges.

I've supported customer operations for Shore Excursions Group and U.S. government agencies, managing bookings, payments, case data, client communication, and escalated concerns. At Shore Excursions Group, I helped maintain a 4.2-star review rate, achieved 94% customer satisfaction, and supported a 26.9% sales conversion rate.

I've led a 16-member student loan servicing team, served as a subject matter expert, and was promoted to team lead while processing FEMA disaster assistance cases. I bring hands-on experience with data intake, quality standards, social media engagement, and resolving complex customer issues across phone, chat, email, and review platforms.

Experience

Work history, roles, and key accomplishments

Customer Relations/Admin

Shore Excursions Group

Dec 2009 - May 2012 (2 years 5 months)

Managed clients' bookings, payment processing, document distribution, and data management. Coordinated booking confirmations with suppliers and managed social media presence and customer interactions.

Data Management Social Media Management Booking Management Payment Processing Document Distribution Customer Engagement Review Management