Open to opportunities

charitha bannoth

@charithabannoth

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Dedicated customer service professional with 7 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated customer service professional with over 7 years of experience in financial services, insurance, and customer relationship management. My expertise lies in efficiently handling customer inquiries, resolving issues, and providing top-tier service in fast-paced environments. I have a proven track record of streamlining processes, improving customer satisfaction, and enhancing service delivery.

Throughout my career, I have developed strong skills in CRM tools, case management, and HR operations. My role as an HR Project Manager at Bank of America involved managing confidential information, ensuring compliance with banking policies, and collaborating with cross-functional teams to resolve high-priority cases. I am passionate about building long-term relationships and delivering a superior client experience.

In addition to my customer service skills, I have a solid background in data analysis and reporting, which allows me to track and improve performance metrics effectively. I am always eager to learn and adapt to new challenges, ensuring that I stay updated on industry best practices and organizational policies.

Experience

Work history, roles, and key accomplishments

HR Project Manager

Bank of America

Feb 2021 - Present (4 years 5 months)

Managed confidential employee information, ensuring compliance with banking policies and assisting employees with financial benefits and payroll inquiries. Collaborated with cross-functional teams to resolve high-priority cases and stayed updated on policies through virtual training.

CRM Salesforce HR Payroll Benefits Administration Compliance Data Tracking Case Management Cross Functional Collaboration Confidentiality

Resource Special Aid

Delmar Union School District

May 2017 - Present (8 years 2 months)

Collaborated with specialists to formulate Individualized Study Programs and tracked cognitive and behavioral progress through data analysis. Provided administrative and business support to the Special Aid Team, including recruitment and communications.

Data Analysis Administrative Support Recruitment Event Planning Clerical Support Team Collaboration

Senior Analyst

Accenture Services Private Ltd

Jun 2004 - Present (21 years 1 month)

Managed financial records, payroll transactions, and employee inquiries, providing guidance on banking and HRIS concerns. Assisted in fraud detection and ensured data security, while also conducting training sessions on financial self-service tools and organizational processes.

Financial Management Payroll HRIS Workday Fraud Detection Data Security Training Project Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Unknown

Master's Degree, Computer Applications

Completed a Master's Degree in Computer Applications, gaining expertise in various aspects of computer science and software development. Focused on practical applications and advanced computing concepts.

SDSU College for Extended Studies

Professional in Human Resources (PHR), Human Resources

Obtained the Professional in Human Resources (PHR) certification from HRCI, through SDSU College for Extended Studies. This certification demonstrates expertise in HR operations and strategic HR management.

San Diego North City Campus

Certificate Program, Project Management

Completed a Project Management Certificate Program at San Diego North City Campus. This program provided comprehensive knowledge and skills in project planning, execution, and management methodologies.