Open to opportunities

Christa Messina

@christamessina

Message

I am an experienced customer service professional specializing in client relations and operational efficiency.

United States

Message

What I'm looking for

I seek a customer-focused role applying case management, compliance, and relationship-building skills, with opportunities to grow into larger operational or supervisory responsibilities.

I am a customer service professional with experience in case management, sales support, and hospitality. I lean on clear communication and relationship-building to drive timely, compliant outcomes.

At Prudential Annuities (2019–2025) I managed incoming funds, applied and issued contracts, tracked pending new business, and maintained a regular communication cadence between sales teams and financial agents. I used Salesforce, QuickBooks, and Microsoft Office to keep applications in good order and resolve compliance issues quickly.

Earlier, as a shift supervisor in food service and a customer service representative at a bank, I consistently exceeded service and sales goals, supervised staff to meet standards, and assisted clients with mortgage and product inquiries. I bring calm, efficiency, and a customer-first mindset to high-pressure environments.

I have also supported vendors and operations as an executive secretary and household manager, preparing proposals, managing expenses, and coordinating supplies. I seek roles where I can apply my organizational, compliance, and leadership skills to improve processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Case Manager

Prudential Annuities

Jan 2019 - Jan 2025 (6 years)

Managed funds upon receipt and applied/issued contracts across teams while tracking pending new business to ensure regulatory and business compliance. Initiated and maintained regular communication cadence between sales and institutional agents to resolve cases efficiently.

Case Management Salesforce Microsoft Office Quickbooks Compliance Communication Stakeholder Management

Shift Supervisor

Starbucks

Jan 2013 - Jan 2019 (6 years)

Supervised shifts and employee breaks to ensure service standards and compliance, prepared and served food and beverages promptly, and maintained inventory for safety and availability. Excelled at customer service and upheld hospitality standards under pressure.

Customer Service Team Leadership Inventory Management Food Safety Time Management

Customer Service Representative

TD Bank

Jan 2015 - Jan 2018 (3 years)

Delivered exceptional customer service, cross-sold products to new and existing customers, and assisted applicants with residential mortgage paperwork while meeting monthly sales goals. Provided financial advice and maintained up-to-date product knowledge.

Customer Service Sales Financial Advice Product Knowledge Cross Selling Communication

Executive Secretary

Executive Interior Aircraft

Jan 2015 - Jan 2017 (2 years)

Facilitated vendor communication, prepared proposals and customer binders, ordered materials and visited vendors on-site, and managed monthly office expenses for project operations. Coordinated administrative tasks to support aircraft construction clients.

Vendor Management Proposal Writing Procurement Expense Management Office Administration Client Communication