Shanequia Duff

Processed and verified customer transactions, including deposits, withdrawals, and loan payments. Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints. Managed a high volume of incoming calls, emails, and chats from customers in a timely manner.

Assisted customers with accounts, transferred funds, and removed account restrictions. Provided exceptional customer service remotely, ensuring prompt and accurate resolution of inquiries and issues.

Spoke with members and educated them on their benefits. Responded to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Resolved tickets representing staff-generated technical requests or problems and troubleshot technical and process issues to maintain productivity. Maintained system functionality by testing computer components and helped design and implement networks.

Entered data for patients into an electronic medical record (EMR) and contacted patients over the phone or processed paperwork in-person to collect information about past treatments and historical medical data. Answered patient questions about billing and payments.

Pursuing a Bachelor of Science in Nursing degree remotely.

Completed upper secondary education and earned a high school diploma.