Open to opportunities

Oladimeji Abiola

@oladimejiabiola

Customer Support Specialist with 7+ years resolving healthcare billing and account issues through remote, tech-enabled service.

United States

Message

What I'm looking for

I’m looking for a remote role where I can handle high-volume customer cases, use my healthcare and fintech support experience, and drive fast first-call resolution through clear communication, documentation, and continuous service improvement.

I’m a Customer Support Specialist with 7+ years of experience delivering remote, high-volume customer service across healthcare and fintech. I’m known for patience, empathy, accuracy, and clear communication, especially when users need help understanding coverage, payments, or service access fast.

I help customers resolve account, billing, and service issues while guiding them through online platforms, mobile apps, and digital tools, including light technical troubleshooting like login and browser support. I’ve supported healthcare workflows with Epic, Cerner, and AthenaHealth while strictly following HIPAA compliance, and I’ve also handled payment-related questions using Stripe and Square. I document interactions in CRM/ticketing systems, train new agents, de-escalate conflicts, and collaborate cross-functionally to improve first-call resolution and reduce response times.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

SCA Health

Nov 2023 - Dec 2025 (2 years 1 month)

Assisted patients, providers, and insurance partners with billing questions, appointment scheduling, and service inquiries, handling high-volume calls. Delivered telehealth/portal technical assistance, coordinated appointment details, and expedited patient account and insurance claim resolution with the billing team.

HIPAA compliance Healthcare Customer Support Epic Cerner Appointment Scheduling Patient Portal Salesforce Five9

Customer Service Representative

Dcare

May 2021 - Oct 2023 (2 years 5 months)

Handled 50+ daily inquiries across phone, email, and in-person interactions for patients and providers. Resolved billing discrepancies, performed insurance verification and pre-authorizations, maintained accurate CRM records, and improved team workflow efficiency by 10%.

Insurance Verification Patient Education Workflow Optimization De escalation Ticketing Microsoft Teams

Customer Support Associate

Wise

Sep 2020 - Apr 2021 (7 months)

Supported customers with payment questions, transfer delays, account updates, and verification steps while maintaining strong call quality and daily targets. Provided light troubleshooting for the Wise app and web platform and escalated complex financial or compliance cases to specialized teams.

Verification Payments Support Transfer Delay Support Fee & Limits Guidance Customer Documentation Basic Login Support Remote Support Compliance Escalations

Customer Support Representative

FloQast

Jun 2019 - Jul 2020 (1 year 1 month)

Assisted users with cloud-based accounting tool account and access issues, including browser and login errors. Guided customers on features, settings, and onboarding while documenting interactions and escalating technical issues to internal teams.

Cloud Accounting Browser Issue Support Customer Onboarding Feature Navigation Guidance Documentation & Follow Up Customer Escalation