Open to opportunities

Ayodele Oyagbesan

@ayodeleoyagbesan

Message

I resolve complex enterprise customer issues across phone, chat, email, and CRM systems.

United States

Message

What I'm looking for

I'm looking for a customer support role in a metric-driven environment where I can resolve complex cases, protect sensitive information, use CRM and phone systems effectively, and deliver high-quality service across customer channels.

I've supported customers at Varonis Systems, resolving high-priority technical inquiries about data security and analytics solutions through phone, email, and live chat.

Across government healthcare, banking, field inspection, and enterprise support environments, I've investigated complex cases, coordinated resolutions, and maintained accurate CRM and case-management records. At Index Analytics, I handled healthcare and benefits inquiries under HIPAA and federal quality standards; at JP Morgan Chase, I supported payment processing, transaction reviews, and disputes.

I'm comfortable working in high-volume, metric-driven environments where clear communication, confidentiality, and timely follow-up matter.

I bring more than 12 years of customer care experience, strong quality and accuracy performance, and hands-on experience with leading CRM, service desk, and telephony platforms.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Varonis Systems

Oct 2025 - Present (10 months)

Handled high-volume inbound and outbound calls, emails, and live chat to resolve customer inquiries and provide accurate product information. Served as the primary point of contact for complex and escalated issues, collaborating cross-functionally to deliver timely and effective solutions.

CRM Case Management Customer Support Data Security Analytics SLA Quality monitoring