Mirabel Tebid

I’m a Customer Service Representative with 5+ years of experience supporting healthcare members and users through high-volume phone, email, and chat. I focus on retention, enrollment verification, and clear, compassionate communication while maintaining accurate documentation and compliance.

Across healthcare roles, I schedule and confirm appointments, verify insurance eligibility and pre-authorizations, and handle patient intake. I also conduct Enrollment Verification calls—confirming plan start dates, contact details, out-of-pocket costs, and the Agent of Record’s review of doctors and medications.

In technical support, I serve as a first point of contact for hardware, software, and connectivity issues, guiding step-by-step troubleshooting and escalating complex cases. I strengthen customer loyalty by identifying needs quickly, resolving issues professionally, and leveraging tools like Zendesk, Salesforce, SharePoint, and Microsoft Outlook.