Emily Revels-Spencer
@emilyrevels-spencer
I resolve customer, technical, insurance, and claims issues through clear, efficient phone and system support.
United StatesWhat I'm looking for
I've supported customers at Progressive, Comcast, MedImpact, and the University of Michigan, handling insurance policies, technical issues, claims, and service inquiries across high-volume environments.
At Progressive, I use CRM and SAP to process payments, renewals, cancellations, reinstatements, endorsements, and policy changes while educating customers on products and coverage. At MedImpact, I processed claims, verified eligibility and prior authorization information, resolved pharmacy and benefit inquiries, and coached new processors.
I'm organized, approachable, and focused on delivering friendly, timely service through phone, email, and multiple support systems.
Experience
Work history, roles, and key accomplishments
Handles customer inquiries regarding auto policies, troubleshoots policies, processes payments and policy changes, and educates customers on products and services. Participates in ongoing training to stay current on products and procedures.
Education
Degrees, certifications, and relevant coursework
Eastern Michigan University
Bachelor's Degree, Business
Pursuing a Bachelor's degree in Business at Eastern Michigan University.
Lincoln High School
High School Diploma, General Studies
Earned a General Studies diploma from Lincoln High School in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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