Open to opportunities

uche k

@uchek

I resolve healthcare and financial service inquiries while improving customer satisfaction and first-contact resolution.

United States

Message

What I'm looking for

I'm looking for a customer service or technical support role where I can resolve complex healthcare or financial inquiries, protect sensitive data, and deliver strong first-contact resolution in a high-volume environment.

At Baylor Scott & White Health, I support patients, providers, and members with insurance benefits, claims, billing, referrals, prior authorizations, and eligibility questions. I maintain a 97% CSAT rating, 98% quality assurance compliance, and 95%+ first-contact resolution while reducing average handling time by 15%.

Previously at ABC Legal Services, I provided Tier 1 support for online banking, mobile applications, and payment services. I resolved login, password, account-access, transaction, software, and connectivity issues while supporting identity verification and fraud prevention.

Across healthcare and financial support environments, I’ve resolved more than 15,000 customer interactions and protect sensitive information through HIPAA and financial compliance practices.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Customer Service Representative

Current

Baylor Scott & White Health

Mar 2022 - Present (4 years 6 months)

Assisted patients, providers, and members with insurance benefits, claims, billing, and prior authorizations while maintaining HIPAA compliance. Achieved 97% CSAT and 95%+ first-contact resolution.

CRM Epic Cerner HIPAA compliance Insurance Claims Billing Customer Service De escalation

Technical Support Representative - Financial Services

ABC Legal Services

Aug 2021 - Feb 2022 (6 months)

Provided Tier 1 technical support for online banking and payment services, resolving login and transaction issues. Achieved 96% first call resolution and improved customer satisfaction by 18%.

Technical Troubleshooting CRM Ticketing Systems Fraud Prevention Identity Verification Customer Service Online Banking Support