Open to opportunities

Linda Paze

@lindapaze

Message

Experienced customer service specialist with strong technical troubleshooting skills.

United States

Message

What I'm looking for

I seek a customer-facing technical support role in a collaborative team that values clear communication, problem-solving, and opportunities to apply network and help-desk skills.

I am a dedicated customer service professional with extensive experience across healthcare, telecommunications, and virtual contact-center environments. Over more than a decade I have handled high-volume inbound calls, processed authorizations and payments, and provided technical support for cable and internet services.

My background includes roles supporting hospitals and physician offices with imaging authorizations, assisting homeowners with property-damage claims, and troubleshooting equipment and network issues for major communications providers. I consistently diffuse irate customers, manage databases, and coordinate cross-team solutions.

I combine technical proficiency—network support, VPN, VoIP, desktop and software troubleshooting—with administrative strengths such as data management, accounts receivable, and credentialing support. I hold certifications in CPR and credentialing, and I am authorized to work in the U.S.

I bring reliability, patience, and clear communication to customer-facing roles and technical support functions, and I am focused on delivering efficient, empathetic service while resolving issues thoroughly.

Experience

Work history, roles, and key accomplishments

Customer Service Imaging

Firstsource Healthcare

Jun 2020 - Jun 2025 (5 years)

Answered incoming calls from hospitals and doctors' offices, processed authorizations, provided status updates and appeals information, improving authorization throughput and accuracy.

Customer Service Appeals IVR Data Management Medical Terminology CRM

Customer Service Representative

Andvaris Virtual Solutions

Nov 2018 - Jun 2020 (1 year 7 months)

Handled incoming calls to process homeowners' property damage checks and provided status updates, ensuring accurate documentation and timely customer resolution.

Customer Service Claims Processing Data Entry CRM Multitasking Documentation Problem Solving

Customer Service Associate

Sitel Group

Sep 2014 - Nov 2018 (4 years 2 months)

Provided overnight customer support, managed high-volume calls, handled orders, returns/refunds/replacements, and maintained product knowledge to improve resolution rates.

Overnight Support Call Center Returns Processing Order Management Product Knowledge Customer Escalation CRM Time Management

Customer Service Representative

Arise Virtual Solution

Jan 2011 - Sep 2014 (3 years 8 months)

Supported multiple projects including Comcast tech support, troubleshooting equipment and service issues, processing payments and roadside assistance coordination to resolve customer incidents.

Technical Support Troubleshooting Billing Support Remote Assistance Customer Care Order Placement Diagnostics

Customer Service Representative

Sykes/Alpines Access

Feb 2009 - Aug 2014 (5 years 6 months)

Collaborated with teams to troubleshoot product/service issues, handled high call volumes, and delivered timely solutions while maintaining strong multitasking and time-management performance.

Troubleshooting Call Center Multitasking Team Collaboration Email Support Time Management Problem Solving

Self Contractor

Cox Communications

Apr 2000 - Jan 2009 (8 years 9 months)

Provided contracted technical support and field services including troubleshooting cable TV and high-speed internet, setting up services, and managing billing and service changes for customers.

Service & Installation Billing Support Technical Support Customer Service Network Support