Open to opportunities

Shanell Bailey

@shanellbailey

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Motivated sales and customer service professional with graphic design skills.

Jamaica

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What I'm looking for

I am looking for a role that fosters creativity and collaboration, offering opportunities for growth and development in a supportive environment.

I am a motivated professional with over three and a half years of experience in sales and customer service. My journey began at AllianceOne, where I excelled as a Sales Agent and Consultant, managing high-volume calls and consistently exceeding sales targets. My dedication to customer satisfaction earned me recognition as a top performer, and I was honored to be selected as an Ambassador at Teleperformance for my contributions to a positive work environment.

In addition to my sales expertise, I am also a freelance graphic designer with a strong background in photo editing and visual design. I have successfully completed projects for various clients, focusing on logo creation and branded social media designs. My ability to manage deadlines and multitask in fast-paced settings has allowed me to deliver high-quality designs that meet client expectations. I am passionate about creativity and collaboration, always striving to enhance my skills and contribute positively to any team I am a part of.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Work Better Now

Jun 2024 - Present (1 year)

Delivered prompt and professional support via phone and email to clients across various industries. Resolved an average of 60+ customer inquiries daily, maintaining a 95%+ satisfaction rate.

Customer Service Client Relationship Management Technical Support Problem Solving Communication

Sales Agent/Consultant

AllianceOne Teleperformance

Jan 2021 - Jan 2024 (3 years)

Managed high-volume inbound and outbound calls, assisting 80+ customers daily with billing, service inquiries, and technical support. Consistently exceeded monthly sales targets by up to 25%, resulting in recognition as a top performer.

Sales Customer Service Technical Support Billing Sales Targets Customer Satisfaction

Freelance Graphic Designer

Self Employed

Jan 2019 - Jan 2021 (2 years)

Completed projects for 2
–3 clients, focusing on logo creation, photo editing, and branded social media designs. Delivered high-quality results tailored to client preferences, leading to positive word-of-mouth referrals.

Logo Design Photo Editing Social Media Design Canva GIMP Google Calendar

Sales Clerk

Stallion King

Jan 2018 - Jan 2019 (1 year)

Restocked and maintained inventory daily, reducing stock discrepancies by 20%. Handled $30,000+ in weekly cash transactions with 100% accuracy.

Inventory Management Team Collaboration Sales Records

Education

Degrees, certifications, and relevant coursework

Shaw Academy

Diploma, Graphic Design

Pursued a Diploma in Graphic Design, focusing on core principles and practical applications. Developed skills in various design software and techniques.

HEART Trust NTA / NCTVET

Level 2 Certification, Printing and Graphic Arts - Computer Graphic Arts

Completed Level 2 certifications in Printing and Graphic Arts, specializing in Computer Graphic Arts. Also studied Fundamentals of Customer Service.

City and Guilds

Level 3 Certification, Mathematics

Achieved Level 3 certification in Mathematics Stage 3. This certification enhanced analytical and problem-solving skills.

CXC CAPE

CAPE Unit 2, Caribbean Studies, Management of Business, Sociology

Completed CAPE Unit 2 with passes in Caribbean Studies, Management of Business, and Sociology. These studies provided a strong foundation in business and social sciences.

CXC CAPE

CAPE Unit 1, Communication Studies, Management of Business, Accounts

Completed CAPE Unit 1 with a credit in Communication Studies and Management of Business, and a pass in Accounts. This coursework developed strong communication and business acumen.

CXC CSEC

CSEC, Multiple Subjects

Achieved CSEC qualifications in Electronic Document Preparation & Management, Food, Nutrition and Health, English Language, English Literature, Family and Resource Management, Office Administration, and Biology. These subjects provided a broad educational background.