Duvorn Morgan
@duvornmorgan
Adaptable customer support agent with graphic design expertise.
What I'm looking for
I am a highly motivated and adaptable individual with a passion for learning and growth. My experience as a Customer Support Agent has equipped me with the skills to meet challenges head-on while delivering high-quality results. I pride myself on my commitment to efficiency, creativity, and maintaining a professional standard in every task I undertake.
In my role as a Customer Support Agent from 2019 to 2025, I provided assistance through various channels, including DMs, emails, and live chats, ensuring high satisfaction levels for VIP user accounts. Additionally, I contributed to the development and implementation of customer service policies, all while maintaining a professional demeanor in high-pressure environments. As a Freelance Graphic Designer since 2016, I have designed logos and marketing materials for diverse clients, working closely with them to bring their visual concepts to life.
Experience
Work history, roles, and key accomplishments
Graphic Designer
Freelance
Jan 2016 - Present (9 years 5 months)
Designed logos and marketing materials for various clients, including businesses and events. Collaborated closely with clients to realize their visual concepts while ensuring timely delivery and brand consistency.
Customer Support Agent
Not Specified
May 2019 - Jan 2025 (5 years 8 months)
Provided assistance through DMs, emails, live chats, and member verifications. Managed VIP user accounts and ensured high satisfaction levels. Contributed to the development and implementation of customer service policies while maintaining professionalism in high-pressure environments.
Education
Degrees, certifications, and relevant coursework
St. Elizabeth Technical High School
CSEC, General Education
2002 - 2010
Completed CSEC subjects with a focus on Information Technology, Business Principles, and various sciences, demonstrating a strong foundation in both technical and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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