Shauna-Kay Blackwood

Developed engaging content for social media platforms, growing a TikTok following to over 12.6k. Designed graphics and managed end-to-end content production, collaborating with brands for promotional campaigns.

Managed daily administrative tasks, including scheduling meetings and handling correspondence. Created visually compelling marketing materials and presentations, contributing to both strategic and visual aspects of the business.

Conducted outbound calls to generate leads for real estate transactions. Built rapport with potential clients and documented call outcomes in CRM systems for accurate tracking.

Supported AT&T and DirecTV as a Customer Service Representative, Retention Specialist, and Sales Agent. Provided top-tier customer support, handled inquiries, and utilized strategic communication to retain clients and surpass sales goals.

Completed a 120 Hour Advance TEFL/TESOL Certificate program, focusing on teaching English as a foreign language, enhancing communication skills and teaching methodologies.

Graduated with CSEC subjects and High School Diploma, demonstrating proficiency in various academic subjects and foundational skills necessary for further education and professional development.