Open to opportunities

Shauna-Kay Blackwood

@shaunakayblackwood

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Detail-oriented virtual assistant with extensive customer service experience.

Jamaica

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What I'm looking for

I am looking for a role that values creativity and offers growth opportunities.

I am a detail-oriented and reliable professional with extensive experience as a Customer Service Representative, Executive Assistant, and chat support Specialist. My proven ability to handle high volumes of customer inquiries with professionalism and efficiency ensures excellent service delivery in every interaction. I am skilled in managing administrative tasks, scheduling, and supporting executives to optimize their workflow.

In my recent role at J&H Corps LTD, I served as an Executive Assistant and Graphics Designer, where I managed daily administrative tasks and created visually compelling marketing materials. My experience at Sutherland Global Services allowed me to support AT&T and DirecTV as a Customer Service Representative, where I consistently provided top-tier customer support and surpassed sales goals. I am adept at multitasking, problem-solving, and maintaining confidentiality in remote work settings.

Experience

Work history, roles, and key accomplishments

Current

Content Creator & Graphics Designer

Current

Self Employed

Jan 2022 - Present (3 years 5 months)

Developed engaging content for social media platforms, growing a TikTok following to over 12.6k. Designed graphics and managed end-to-end content production, collaborating with brands for promotional campaigns.

Content Creation Social Media Management Graphic Design Video Editing Canva

Executive Assistant & Graphic Designer

J&H Corps LTD.

Apr 2024 - Jun 2024 (2 months)

Managed daily administrative tasks, including scheduling meetings and handling correspondence. Created visually compelling marketing materials and presentations, contributing to both strategic and visual aspects of the business.

Graphic Design Scheduling Project Coordination Communication Skills

Cold Calling Data Entry Specialist

Various

Jan 2019 - Jan 2022 (3 years)

Conducted outbound calls to generate leads for real estate transactions. Built rapport with potential clients and documented call outcomes in CRM systems for accurate tracking.

Cold Calling Lead Generation CRM Management Communication Skills Data Entry Client Engagement Outbound Sales

Associate Account Management

Sutherland Global Services

Dec 2017 - Aug 2019 (1 year 8 months)

Supported AT&T and DirecTV as a Customer Service Representative, Retention Specialist, and Sales Agent. Provided top-tier customer support, handled inquiries, and utilized strategic communication to retain clients and surpass sales goals.

Customer Service Retention Sales Troubleshooting Communication Skills Problem Solving CRM Software

Education

Degrees, certifications, and relevant coursework

TELF UNIVERSAL

TEFL/TESOL Certificate, Education

2024 - 2024

Completed a 120 Hour Advance TEFL/TESOL Certificate program, focusing on teaching English as a foreign language, enhancing communication skills and teaching methodologies.

Mile Gully High School

High School Diploma, General Education

2012 - 2017

Graduated with CSEC subjects and High School Diploma, demonstrating proficiency in various academic subjects and foundational skills necessary for further education and professional development.