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@shaunakayblackwood
Detail-oriented virtual assistant with extensive customer service experience.
I am a detail-oriented and reliable professional with extensive experience as a Customer Service Representative, Executive Assistant, and chat support Specialist. My proven ability to handle high volumes of customer inquiries with professionalism and efficiency ensures excellent service delivery in every interaction. I am skilled in managing administrative tasks, scheduling, and supporting executives to optimize their workflow.
In my recent role at J&H Corps LTD, I served as an Executive Assistant and Graphics Designer, where I managed daily administrative tasks and created visually compelling marketing materials. My experience at Sutherland Global Services allowed me to support AT&T and DirecTV as a Customer Service Representative, where I consistently provided top-tier customer support and surpassed sales goals. I am adept at multitasking, problem-solving, and maintaining confidentiality in remote work settings.
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Work history, roles, and key accomplishments
Self Employed
Jan 2022 - Present (3 years 10 months)
Developed engaging content for social media platforms, growing a TikTok following to over 12.6k. Designed graphics and managed end-to-end content production, collaborating with brands for promotional campaigns.
J&H Corps LTD.
Apr 2024 - Jun 2024 (2 months)
Managed daily administrative tasks, including scheduling meetings and handling correspondence. Created visually compelling marketing materials and presentations, contributing to both strategic and visual aspects of the business.
Various
Jan 2019 - Jan 2022 (3 years)
Conducted outbound calls to generate leads for real estate transactions. Built rapport with potential clients and documented call outcomes in CRM systems for accurate tracking.
Sutherland Global Services
Dec 2017 - Aug 2019 (1 year 8 months)
Supported AT&T and DirecTV as a Customer Service Representative, Retention Specialist, and Sales Agent. Provided top-tier customer support, handled inquiries, and utilized strategic communication to retain clients and surpass sales goals.
Degrees, certifications, and relevant coursework
TEFL/TESOL Certificate, Education
2024 - 2024
Completed a 120 Hour Advance TEFL/TESOL Certificate program, focusing on teaching English as a foreign language, enhancing communication skills and teaching methodologies.
High School Diploma, General Education
2012 - 2017
Graduated with CSEC subjects and High School Diploma, demonstrating proficiency in various academic subjects and foundational skills necessary for further education and professional development.
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