Open to opportunities

Denieve Bailey

@denievebailey1

Message

Customer service professional with strong technical support skills.

Jamaica

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in technical support and sales. Over the years, I have honed my skills in various roles, providing exceptional service to clients across multiple platforms, including phone, chat, and email. My journey began at Royz Konceptz, where I developed my graphic design skills while assisting customers and managing sales.

As I progressed in my career, I took on roles at reputable companies such as Startek and STJ Limited, where I excelled in customer support and technical assistance. My ability to adapt and communicate effectively has allowed me to thrive in fast-paced environments, ensuring customer satisfaction and loyalty. I am passionate about leveraging my skills to contribute to the success of a forward-thinking company.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Influx Jamaica

Delivered customer service through phone, chat, and email while engaging in soft sales.

Customer Service Soft Sales Phone Support Chat Support Email Support

Graphic Designer

Royz Konceptz

Jul 2015 - Aug 2016 (1 year 1 month)

Created graphic designs and assisted customers via phone while working as part of the sales personnel for the commissary.

Graphic Design Customer Service Sales Communication Technical Knowledge

Scheduler

Sutherland Global Services

Managed scheduling and provided phone and email support, including billing and technical assistance.

Scheduling Customer Support Phone Support Email Support Technical Support

Customer Support Specialist

STJ Limited

Jun 2018 - Apr 2020 (1 year 10 months)

Handled customer support via phone, email, and chat, while also providing technical support and marketplace assistance.

Customer Support Technical Support Phone Support Chat Support Email Support

Lead Generation Specialist

Homebuddy

Conducted lead generation activities for a real estate agency remotely.

Lead Generation Remote Work Communication Sales Customer Engagement

Customer Advisor I

Concentrix Jamaica

Dec 2021 - Oct 2022 (10 months)

Served as a customer advisor providing technical support, customer support, and quality assurance in financial services.

Customer Support Technical Support Quality Assurance Financial Services Communication

Customer Support Representative

Startek

Aug 2016 - Jun 2017 (10 months)

Provided customer support through email and acted as a sales representative while managing social media interactions.

Customer Support Email Support Sales Social Media Management Communication

Customer Advisor I

Talentpop

Worked as a customer advisor and lead agent providing billing support and soft sales.

Customer Support Billing Support Soft Sales Communication Remote Work

Customer Advisor I

Arise Virtual Solutions

Provided customer advisory services with a focus on billing support and soft sales in a remote capacity.

Customer Support Billing Support Soft Sales Remote Work Communication

Education

Degrees, certifications, and relevant coursework

Denbigh High School

Caribbean Secondary Education Certificate, General Education

2010 - 2015

Completed the Caribbean Secondary Education Certificate (CSEC) with subjects including English Language, Information Technology, Clothing and Textile, Mathematics, Social Studies, and Human and Social Biology.