At MADX Digital, I worked with the co-founders to grow the team to ~30 and scale operations. I drove strategic plans from ideation to execution and helped establish working hours, communication protocols, and operational standards.
I created tracking systems across Google Workspace, Trello, and Slack, and supported planning, reporting, and quality check-ins. I also improved accountability, reporting timelines, and SOP alignment across teams.
At SYKES ASIA, INC., I supported the Senior Vice President of Operations and helped activate work-from-home arrangements for up to 4,000 employees. I also coordinated shuttle operations for employees who couldn’t work from home.
Earlier at OPTUS, CONVERGYS PHILIPPINES, I created and maintained online self-help and customer operations content. I’ve also supported executives and clients across digital marketing, eCommerce, consulting, real estate, and travel, using AI and automation to reduce manual work and improve visibility.
