Marie Joy Angela Di

Built firm-wide operational continuity systems and owned marketing infrastructure including Google Ads and Meta Ads strategy. Designed client offboarding and referral tracking systems to protect revenue continuity.

Partnered with the CEO to streamline daily operations including calendar, inbox, and confidential client communications. Introduced structured SOPs and system improvements to reduce repetitive tasks and improve team efficiency.

Managed escalations and complex order handling for a high-end eCommerce clientele.

Oversaw executive scheduling, client onboarding, and CRM management to remove operational bottlenecks. Designed and implemented internal processes that improved response times and strengthened client relationships.

Processed orders and assisted with product inquiries in a fast-paced environment.

Supported executives with strategy-focused assistance, affiliate partnerships, and marketing operations. Helped scale high-ticket sales through efficient client workflows and optimized virtual team collaboration.

Supported the CEO with operations including inbox management, scheduling, and social media workflows. Strengthened client experience by improving communication systems and proactive task management.

Delivered client assistance, processed payments, and maintained records for elite clients via phone and email.

Managed inbound customer service for US-based accounts, ensuring high satisfaction rates.

Delivered technical and customer support for US-based telecom clients, consistently exceeding KPIs.

Built and ran fundraising and outreach campaigns for program launches and events. Managed event logistics and post-event reporting.

Coordinated full event logistics and pipeline management for fundraising. Ran multiple fundraising campaigns and managed funder relationships.

Pursued a degree in Electronics Engineering at the Technological University of the Philippines.