Open to opportunities

Clarizz Ann Billones

@clarizzannbillones

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Experienced virtual assistant and operations manager with strong leadership skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and operational expertise while fostering a collaborative and innovative work environment.

🌟 Virtual Assistant | Funnel Builder | Email Management & Campaigns | Health Insurance Claims & Verification Expert

I am a results-driven professional with strong oral and written communication skills, a keen eye for detail, and a passion for helping businesses streamline processes and enhance customer experiences. I excel both independently and in collaborative environments, ensuring efficiency and success in every role I take on.

With a degree in AB Mass Communication from The University of Mindanao, I bring expertise in media literacy, print, radio, TV, film writing, and filmmaking. Over the years, I have honed my skills in customer experience, escalation management, and process optimization, helping businesses improve operations and client satisfaction.

As a Virtual Assistant and Funnel Builder, I specialize in:
✅ Building and optimizing funnels for improved conversions
✅ Email management and campaign automation
✅ Health insurance claims and verification
✅ Customer experience and escalation handling
✅ Process improvement and team leadership

In my previous role as a Team Leader, I successfully managed and led three lines of business within a client-facing account. My role involved:
✔️ Ensuring process stability and efficiency
✔️ Supporting teams with escalations and process clarifications
✔️ Conducting business reviews with managers, directors, and clients
✔️ Driving performance excellence, resulting in multiple Top TL and Top Team awards

My ability to manage multiple business lines, optimize workflows, and enhance customer experience has been recognized by clients and leadership. I am passionate about helping businesses grow through streamlined processes, effective marketing strategies, and operational efficiency.

Let’s connect! 🚀

Experience

Work history, roles, and key accomplishments

Senior Executive Assistant

Digital Lead Group

Nov 2024 - Present (7 months)

Built sales funnels in Funnelish connected to Shopify and managed email campaigns in Klaviyo. Provided administrative and operational support, including freelancer payments and recruitment assistance.

Email Marketing Klaviyo Shopify Administrative Support Recruitment Internal Communications SOP Development Project Coordination

Assistant Manager of Operations

Office Partners 360 Inc.

Nov 2023 - Present (1 year 7 months)

Managed 100-200 employees and mentored team leaders, overseeing six lines of business. Conducted interviews, created SOPs, and performed business reviews with clients.

Operations Management Team Leadership SOP Development Recruitment Client Management

Senior Team Leader

Office Partners 360 Inc.

Dec 2022 - Present (2 years 6 months)

Mentored 3-5 team leaders through triad and one-on-one coaching sessions, supporting daily operations for nearly 100 employees. Cultivated strong client relationships and ensured client needs were met.

Senior Leadership Team Management Coaching Mentoring Support Operations Performance Management Employee Development

Team Leader

TaskUs Ortigas

Jun 2021 - Present (4 years)

Led a team of 16 teammates across three lines of business, developing Standard Operating Procedures and monitoring KPIs. Mentored team members, conducted training, and led business reviews.

Team Leadership Operations Management SOP Development KPIs Mentoring Training Quality Assurance Project Management

Customer Service Representative

TaskUs Ortigas

Jan 2021 - Present (4 years 5 months)

Assisted administrators and employees with payroll-related questions and concerns. Provided comprehensive support for payroll inquiries, ensuring accurate information dissemination.

Customer Service Payroll Processing Employee Support Administrative Support Data Entry Communication

Subject Matter Expert

TaskUs Ortigas

Nov 2019 - Present (5 years 7 months)

Provided expert guidance to agents on product knowledge and handled supervisor calls. Participated in quality calibration sessions and team meetings to enhance performance.

Subject Matter Expertise Product Knowledge Quality Assurance Training Team Leadership Coaching Escalation Management

Customer Service Representative

TaskUs Ortigas

Aug 2018 - Present (6 years 10 months)

Managed inbound and outbound calls, providing comprehensive customer service for medical health insurance inquiries. Ensured efficient resolution of client concerns.

Customer Service Inbound Outbound Calling Health Insurance Communication Problem Solving

MS TSR & Case Manager

Teleperformance Philippines

Jul 2017 - Present (7 years 11 months)

Handled inbound and outbound calls, providing technical support and troubleshooting for customer issues. Managed warranty registrations and resolved escalated supervisor and CEO calls.

Technical Support Customer Service Troubleshooting Inbound Outbound Calling Customer Escalation CRM Software

Radio & TV News Head, Advertising and Promotions Head

DXPM 91.9 FM & Ate Bheng TV

Nov 2016 - Present (8 years 7 months)

Functioned as a DJ, news writer, and audio editor, contributing to radio and TV advertisements. Served as a News Anchor and TV technician, overseeing broadcast operations.

Broadcasting News Writing Audio Editing Advertising Public Speaking

Cashier

Bread Factory – NCCC Mall of Davao

May 2016 - Present (9 years 1 month)

Served as the primary point of contact for customers, ensuring a positive shopping experience. Managed daily cash transactions and maintained accurate money keeping records.

Customer Service Sales Inventory Management