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Maricris Baniqued

@maricrisbaniqued

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Experienced Operations and Project Manager with 20 years in leadership.

Philippines

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a highly trained and experienced Operations and Project Manager with nearly 20 years of leadership and management experience across various industries, including Call Center, Software Development, Management Consulting, and Digital Marketing. My career journey has taken me from a Telesales Agent to Team Lead, Department Manager, and ultimately Chief Operating Officer. I excel in creating business analyses, conducting market research, and implementing effective operations and project management strategies.

Throughout my career, I have successfully overseen day-to-day operations, promoted positive corporate cultures, and streamlined processes to enhance productivity and cost savings. My expertise in digital marketing and project management has led to significant business growth, including a project that enabled a client to double their revenue within four months. I am passionate about fostering collaboration among teams and empowering employees to take ownership of their responsibilities, which has consistently resulted in improved performance outcomes.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

TKPierce Ent.

Jun 2021 - Nov 2024 (3 years 5 months)

Oversaw daily operations, implemented employee engagement programs, and streamlined processes to enhance productivity. Led digital marketing projects including software development and SEO implementation, achieving significant business growth for clients.

Project Management Operations Management Digital Marketing Software Development SEO Employee Engagement Process Improvement Data Analytics

Project Manager

Sew Sew You LTD.

Feb 2019 - Jun 2021 (2 years 4 months)

Managed multiple technical and operations projects, aligning project objectives with strategic initiatives. Led the development of an ERP system for a made-to-order athleisure wear business, enhancing operational efficiency.

Project Management Software Development ERP Systems Strategic Planning Team Collaboration Operations Management Scheduling Resource Allocation

Operations Manager

Family Home Experts

Feb 2018 - Jan 2019 (11 months)

Supervised compliance among architects and draftsmen, led hiring and training processes, and developed a QA process for deliverables, improving performance outcomes and ensuring timely project completion.

Operations Management Team Leadership Compliance Performance Metrics Quality Assurance Training And Development Reporting

Project Manager

MangoSoft Apps Inc.

Apr 2017 - Dec 2017 (8 months)

Managed website and app projects, developed project plans with timelines and budgets, and established a project management culture that prioritized quality and deliverables.

Project Management Web Development App Development Budget Management Quality Assurance Team Leadership Negotiation

Assistant Operations Manager

Kata Digital PH

Apr 2005 - Feb 2017 (11 years 10 months)

Managed daily operations, led various departments, established new business branches, and developed training processes that improved technical competencies and customer service.