Open to opportunities

Shajayra Herrera

@shajayraherrera

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Dynamic and results-driven Experienced Leader

United States

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What I'm looking for

Looking for a challenging role that leverages my customer-centric approach and leadership skills to drive business growth and customer satisfaction.

As a seasoned leader with over 20 years of experience, I have a proven track record of enhancing customer satisfaction, driving retention, and optimizing the customer journey. My expertise lies in building strong relationships with clients, analyzing customer feedback, and implementing strategies that lead to measurable improvements in customer success and business growth.

I have a strong background in managing complex projects, leading cross-functional teams, and delivering exceptional service. My experience in sales management and office management has equipped me with the skills to manage budgets, control expenses, and ensure compliance with targets and guidelines.

I am a results-driven professional with a strong customer focus, and I am committed to delivering exceptional service and driving business growth.

Experience

Work history, roles, and key accomplishments

Sales Manager / Office Manager

Lineage Logistics PFS, LLC

Apr 2019 - Jun 2024 (5 years 2 months)

Managed and trained a team while collaborating with operations to enhance customer satisfaction and retention. Developed strong customer relationships, achieving a 25% increase in satisfaction. Implemented CRM solutions and maintained a high collection rate on accounts receivable.

Sales Management Customer Relationship Management Salesforce Team Leadership Data Analysis Continuous Improvement Budget Management Customer Service Market Analysis Project Management

Office/Customer Service Manager

Nilco Industries Inc.

Sep 2018 - Mar 2019 (6 months)

Directed daily operations of the customer service team, resolving logistics issues and improving customer experiences. Trained new team members and maintained high retention rates while ensuring quality service delivery.