Open to opportunities

Tiffany Hanahan

@tiffanyhanahan

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People leader experienced in sales, customer service, management with a desire to never stop growing

United States

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What I'm looking for

I am looking for a role that values leadership and customer relationships, with opportunities for growth.

Accomplished Training professional with several years of Sales experience. Consistently recognized for achievements in exceeding Customer Service goals and developing lasting customer relationships by providing excellent Management, problem-solving, decision making, negotiating, conflict resolution skills and Leadership techniques while meeting or exceeding company expectations. Demonstrated ability to learn quickly on the job and produce quality work under pressure as demonstrated by my success in various positions held. Seeking a position that will utilize my skills while also providing me with room to grow professionally

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

P. A Crimson Fire Safety Services

May 2024 - Present (1 year 1 month)

Currently managing client accounts and ensuring exceptional service delivery. Responsible for maintaining long-term customer relationships and addressing service inquiries efficiently.

Account Management Customer Relationship Management Problem Solving Leadership Communication Conflict Resolution Time Management MS Office Quickbooks Google Suite

Tech Support Supervisor

Verizon Wireless

Nov 2020 - Oct 2023 (2 years 11 months)

Led a team of tech support specialists, ensuring high-quality service and efficient resolution of customer issues. Developed training programs and managed performance metrics.

Team Leadership Technical Support Customer Service Performance Management Problem Solving Communication MS Office Google Suite Escalation Management

Messaging Supervisor

Verizon Wireless

Aug 2020 - Nov 2020 (3 months)

Supervised the messaging department, focusing on improving service quality and team performance. Implemented strategies to enhance customer interactions.

Messaging Team Management Customer Service Quality Assurance Communication Problem Solving Training MS Office Google Suite Escalation Management

Escalations Supervisor

Verizon Wireless

Apr 2019 - Feb 2020 (10 months)

Managed escalated customer issues, ensuring timely and effective resolutions. Trained staff on conflict resolution and customer service best practices.

Escalation Management Customer Service Conflict Resolution Team Leadership Training Communication Problem Solving MS Office Google Suite Performance Management

Customer Service Supervisor

Verizon Wireless

Oct 2018 - Apr 2019 (6 months)

Oversaw customer service operations, focusing on team performance and customer satisfaction. Developed training programs and monitored service quality.

Customer Service Team Leadership Training Performance Management Communication Problem Solving MS Office Google Suite Quality Assurance Conflict Resolution

Escalations Specialist

Verizon Wireless

May 2018 - Oct 2018 (5 months)

Handled escalated customer inquiries, providing effective solutions and maintaining high service standards. Collaborated with teams to improve processes.

Escalation Management Customer Service Problem Solving Communication Team Collaboration MS Office Google Suite Conflict Resolution Performance Management Quality Assurance

Customer Service Specialist

Verizon Wireless

Sep 2017 - May 2018 (8 months)

Provided exceptional customer service, addressing inquiries and resolving issues efficiently. Developed strong customer relationships through effective communication.

Customer Service Communication Problem Solving MS Office Google Suite Time Management Conflict Resolution Team Collaboration Performance Management Quality Assurance

Experience/Operations Specialist

Verizon Wireless

Jul 2015 - Jul 2016 (1 year)

Supported operational functions and enhanced customer experience through effective communication and problem-solving strategies.

Operations Management Customer Service Problem Solving Communication MS Office Google Suite Time Management Team Collaboration Performance Management Quality Assurance

Solutions Specialist

Verizon Wireless

Aug 2014 - Jul 2015 (11 months)

Specialized in providing solutions to customer inquiries and enhancing service delivery through effective communication and problem-solving.

Customer Solutions Customer Service Communication Problem Solving MS Office Google Suite Sales Team Collaboration Performance Management Quality Assurance

T-

Store Manager

T-Mobile

Jan 2011 - Aug 2014 (3 years 7 months)

Managed store operations, focusing on sales, customer service, and team development. Implemented strategies to enhance customer experience and drive sales.