Open to opportunities

Steven Reed

@stevenreed

Message

Customer success and operations professional driving satisfaction and operational efficiency.

United States

Message

What I'm looking for

I seek customer-focused roles where I can improve satisfaction and efficiency, collaborate cross-functionally, lead teams, and apply CRM and analytics to drive measurable outcomes.

I am a results-driven customer success and administrative professional with 10+ years of experience fostering strong client, vendor, and internal relationships. I consistently manage multiple projects, deliver timely solutions, and leverage software tools to improve engagement and operational efficiency.

My background spans high-volume customer support, logistics/distribution, and cross-functional collaboration, with measurable improvements in satisfaction, resolution times, and retention. I thrive under pressure, train and lead teams, and am committed to empowering clients to maximize their business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Distribution Specialist

Current

Paycor / Paychex

Apr 2025 - Present (5 months)

Coordinate receipt, storage, and distribution of products, managing inventory to prevent shortages/overstock and ensure compliance with safety policies; schedule shipments and resolve distribution issues using WMS while collaborating with procurement, sales, and customer service teams.

WMS Inventory Management Logistics ERP Systems Cross Functional Collaboration & Compliance Troubleshooting

Customer Service Representative

CellGate

Jun 2022 - Mar 2025 (2 years 9 months)

Managed 120+ daily client inquiries, achieving 97% satisfaction and improving client retention by 8% through proactive recommendations and documentation that reduced repeat calls by 11% and decreased average resolution time by 12%.

Customer Support CRM Documentation Customer Retention Escalation Management Performance Metrics

Contact Specialist

Baylor Scott & White

Jun 2021 - Jul 2022 (1 year 1 month)

Delivered high-volume customer service (160+ calls/day) for patient and provider scheduling, processed payments across systems ensuring compliance, and supported call center operations including staff training and project coordination.

Scheduling Payment Processing & Compliance Training Project Coordination Problem Solving Call Center Operations

Customer Support Associate

Haverty's

Apr 2016 - Mar 2021 (4 years 11 months)

Enhanced customer experience by managing product returns and merchandise displays, trained new associates on product knowledge and sales techniques, and supported upselling strategies to boost satisfaction and sales.

Retail Customer Service Visual Merchandising Sales Training Upselling Team Collaboration Customer Engagement