Emily B
@emilyb
Customer service-driven Operations Supervisor
What I'm looking for
As a seasoned Operations Supervisor with over six years of experience, I have consistently demonstrated my ability to optimize warehouse operations and lead high-performing teams. My proven track record of exceeding performance metrics and enhancing productivity through effective process improvements has earned me a reputation as a results-driven leader. I am passionate about delivering outstanding customer service and enriching the experience for everyone.
Throughout my career, I have successfully managed large teams, driven company culture initiatives, and streamlined HR processes to boost productivity and morale. My expertise in conflict resolution, time management, and problem-solving has allowed me to navigate complex operational challenges and achieve exceptional results.
I am a strong communicator and empathetic leader, with a proven ability to adapt to new situations and collaborate virtually. I am excited to bring my skills and experience to a new role and continue to drive excellence in customer service and operations.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
United Parcel Service
Jan 2010 - Jan 2020 (10 years)
Managed a team of over 90 employees, driving a company culture initiative that improved employee satisfaction by 25%. Updated and simplified HR processes, resulting in a 10% boost in overall productivity and morale.
Office Manager
Maccio Financial
Jan 2012 - Jan 2016 (4 years)
Streamlined workflow processes, increasing daily productivity by 10%. Effectively managed day-to-day operations to enhance efficiency and productivity, utilizing CRMs for streamlined communication and tracking.
Office Manager
Fun Water Tours, Inc.
Jan 2012 - Jan 2016 (4 years)
Managed social media accounts and Salesforce for streamlined communication and tracking. Maintained comprehensive office calendars and coordinated events, travel arrangements, and off-site meetings.
Education
Degrees, certifications, and relevant coursework
Emily hasn't added their education
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Tech stack
Software and tools used professionally
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