Open to opportunities

Aimee West

@aimeewest

Message

Experienced account manager with a strong focus on customer satisfaction.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my skills in account management and customer service while providing opportunities for professional growth and development.

I am a dedicated account manager with a proven track record in sales and customer retention. My experience spans over two decades, where I have honed my skills in account management, logistics, and customer service. I thrive in fast-paced environments and excel at upselling products and services while ensuring customer satisfaction.

Throughout my career, I have successfully managed key accounts, developed strong professional relationships, and implemented effective strategies to optimize service delivery. My leadership abilities and problem-solving skills have allowed me to navigate complex challenges, ensuring that both customer needs and business objectives are met. I am eager to leverage my expertise in a new role that offers opportunities for growth and development.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Sucklebusters

Feb 2022 - Present (3 years 6 months)

Provided comprehensive administrative support to the Owner and President, excelling in account management and upselling. Managed global product distribution, including customs documentation and supply chain shipments across various portals.

Account Management Supply Chain Management Data Entry Inventory Analysis Customer Onboarding Freight Management Compliance EDI Office Management Event Planning SOS Pinnacle Cart ConnectPointz

Logistics Account Manager

BFS Services

Nov 2013 - Jul 2021 (7 years 8 months)

Maintained high customer satisfaction by building professional relationships and understanding client needs, leading to successful upselling of services. Acquired and managed a top 5 company account, optimizing delivery methods and analyzing shipment charges.

Customer Satisfaction Account Management Logistics Inventory Management FTL Bills Of Lading Sales Shipment Tracking PODS Remote Work

Co-Owner

Exserv, Inc

Jan 1999 - Feb 2013 (14 years 1 month)

Co-owned and successfully developed a commercial office furniture installation company, establishing it from the ground up and employing over 100 individuals. Managed all financial operations, including payroll, billing, AP, and AR, while implementing policies and procedures for vendors and personnel.