Lisa S
@lisas
Customer retention specialist at LFS Logistics, LLC who resolved client issues and stabilized contract revenue.
United StatesWhat I'm looking for
At LFS Logistics, LLC, I managed remote customer service workflows and followed shipments from origination to delivery. I made targeted retention calls to address client concerns and stabilize contract revenue.
At Freightovations / Unishippers / Ship Services, I supported client retention, account onboarding, and billing dispute resolution. I also demonstrated website features to clients and collaborated on pricing analyses and logistics options.
Experience
Work history, roles, and key accomplishments
Facilities Operations Coordinator
NASD
Mar 2025 - Present (1 year 7 months)
Manages independent workflows to maintain facility standards, safety compliance, and operational efficiency. Prioritizes daily tasks and responds to urgent facility requests with exceptional internal customer service.
Customer Service Manager
LFS Logistics, LLC
Apr 2022 - Jan 2024 (1 year 9 months)
Spearheaded remote customer service and account management for a high-volume freight logistics firm, tracking shipments from origination to delivery. Conducted strategic follow-ups and retention calls to secure repeat business and stabilize contract revenue.
Product Services Manager / Retention Specialist
Freightovations / Unishippers / Ship Services
Oct 2012 - Mar 2020 (7 years 5 months)
Managed comprehensive client support pipelines including retention, B2B sales, account onboarding, and billing dispute arbitration. Identified high-risk accounts and performed proactive outreach to reverse churn trends.
Office Manager
ReBath
Jan 2009 - Jul 2011 (2 years 6 months)
Orchestrated day-to-day office logistics, including outbound lead generation campaigns, calendar management, and administrative support. Served as primary client touchpoint, delivering high-touch telephone support and follow-ups to convert prospects into accounts.
Education
Degrees, certifications, and relevant coursework
Easton Area High School
High School Diploma, General Studies
Completed high school education at Easton Area High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Interested in hiring Lisa?
You can contact Lisa and 90k+ other talented remote workers on Himalayas.
Message LisaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
