Open to opportunities

Shaik Yasmeen

@shaikyasmeen

Message

Customer support professional specializing in voice and non-voice support with team leadership experience.

India

Message

What I'm looking for

I seek a customer-focused role with opportunities to lead or train teams, improve processes, and work with international customers in a collaborative, growth-oriented environment.

I am a customer support professional with experience in voice and non-voice roles serving international markets, including the USA and Germany. I consistently meet performance targets for response time, CSAT, and quality assurance while working remotely and on-site.

I have led teams, trained and mentored junior staff, handled escalations as an acting Team Leader, and collaborated with IT to support deployments and operational needs. My strengths include multitasking across channels, synthesizing data to inform decisions, and improving processes to enhance customer experience.

Technically proficient with macOS, Windows, iOS, Microsoft Office, VPN tools, Microsoft Teams, and AI assistants like ChatGPT and Bard, I bring strong communication, recruitment, and people-management skills to roles that require reliability, adaptability, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Amazon

Sep 2025 - Present (3 months)

Serve as primary voice and email support for US customers, resolving order, payment, and product issues while meeting CSAT and response-time targets and suggesting process improvements based on feedback.

Customer Support CRM Ticketing Systems Multitasking CSAT Escalation Management Remote Support

Customer Support Associate

Foundever

Nov 2024 - Aug 2025 (9 months)

Handled non-voice support for Klarna German-market customers via chat (managing multiple chats), mentored junior staff, managed escalations as acting team lead, and implemented strategies to improve customer satisfaction.

Chat Support Multitasking Mentoring Escalations Customer Satisfaction German Market Support Training Time Management

Sr. Operation Executive

Amvotech Solution Inc

Apr 2022 - Oct 2024 (2 years 6 months)

Led operations and team activities, collaborated with IT for deployments, managed escalated client inquiries, optimized recruiting and processes, and used data synthesis to drive business decisions.

Operations Management Team Leadership Recruitment Data Analysis Microsoft Teams Windows OS

Education

Degrees, certifications, and relevant coursework

Osmania University

Bachelor of Commerce, Computer Application

Completed a Bachelor of Commerce (Computer Application) program at Osmania University, focusing on commerce subjects with computer application integration.