AAAftab Alam
@aftabalam2
Experienced Customer Service Professional with a passion for providing exceptional support.
IndiaWhat I'm looking for
I am a Customer Service Professional with 8+ years of experience in providing exceptional support via email, chat, and phone. I have a proven track record of exceeding Key Performance Indicators (KPIs) and achieving high customer satisfaction ratings. I am skilled in conflict resolution and committed to maintaining a positive, empathetic approach in all customer interactions.
During my time at e-GMAT, I served as a Team Lead in Customer Support, where I successfully implemented strategies that resulted in a significant improvement in Net Promoter Score (NPS) and customer satisfaction. I acted as a point of escalation for complex customer issues and efficiently managed level one technical support operations. I also led a CSAT project and collaborated closely with customers to enhance their learning experience.
At ITPRENEURS TECHNOLOGY, I was a Sr Operations Associate responsible for global customer service management. I led daily operations for a diverse clientele and managed the Exams Helpdesk. I also played a key role in revenue growth and account management, analyzing buyer portfolios for optimization and managing partner and supplier accounts.
Experience
Operations Associate
HDFC Bank (HBL)
Proactive User Support and Customer Relations: Responsively addressed user queries via ticketing tools, prioritizing prompt and effective assistance for heightened customer satisfaction. Played a vital role in identifying customer surrogates, nurturing strong client relationships, and building trust. Financial Oversight and Conflict Resolution: Assumed responsibility for meticulously scrutinizing
Team Lead- Customer Support
e-GMAT
Customer Service Professional with 8+ years of experience in providing exceptional support via email, chat, and phone. Proficient in assisting students and offering technical support, utilizing advanced customer service software for efficient query resolution. Skilled in conflict resolution and committed to maintaining a positive, empathetic approach. Successfully implemented strategies resulting
Sr Operations Associate
ITPRENEURS TECHNOLOGY
Global Customer Service Management: Led daily operations for a diverse clientele across global regions, both B2B and B2C. Managed the Exams Helpdesk ensuring streamlined examination processes and efficient financial administration. Contract and Exam Coordination: Administered contract renewals to enhance customer retention on ServiceDesk. Acted as the primary liaison with examination bodies, resol
Tech stack
Learn about the tools and technologies that Aftab likes to use.
Availability
Location
IndiaAuthorized to work in
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