At Tech Mahindra, I lead day-to-day customer operations and support team members in meeting production, SLA, quality, and customer satisfaction targets. I manage floor operations and handle complex customer and process-related escalations.
At Genpact India Pvt. Ltd., I supported team operations and used Microsoft Excel, Power BI, and Salesforce to analyze dealership data, reconcile contract information, and identify discrepancies. I also partnered with cross-functional and engineering teams on technical support workflows and recurring issues.
Earlier, I provided L2 IT Helpdesk Support at Teleperformance and supported North American customers through chat at Tech Mahindra. My experience includes technical troubleshooting, customer support, and coaching team members.
