Sonampreet Kaur
@sonampreetkaur1
Experienced Customer Support Advisor with strong analytical skills.
IndiaWhat I'm looking for
With over 7 years of experience in customer support and operations, I have honed my skills in data management and problem-solving. Currently, I serve as a Customer Support Advisor at Hilti India, where I efficiently handle customer inquiries and collaborate with internal teams to ensure timely resolutions. My commitment to adhering to service level agreements has consistently resulted in high customer satisfaction.
Previously, I worked with Webhelp on the YODEL process, where I managed customer queries through chat and email, and at American Express, where I focused on data management and reporting. My diverse experience has equipped me with the ability to adapt to various customer needs and maintain accurate records, ensuring smooth operations across different platforms.
I am passionate about leveraging my skills to contribute positively to a company's success. I believe in continuous improvement and actively seek opportunities to enhance my knowledge and capabilities in the customer support domain.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Hilti India
Jun 2023 - Present (2 years)
Currently working at Hilti India, handling customer inquiries via email and chat, creating customer accounts, and managing service order requests. Collaborates with internal teams to resolve complex issues and adheres to service level agreements for timely complaint resolution.
Customer Support Advisor
Webhelp- YODEL Process
Oct 2021 - Mar 2023 (1 year 5 months)
Worked in the YODEL process handling customer queries via chat and email. Educated customers on products and services, maintained accurate records, and escalated priority issues to management.
Customer Support Executive
American Express - Globiva
Sep 2019 - Apr 2021 (1 year 7 months)
Managed data for various channels and prepared reports to track progress. Collaborated with teams to establish business needs and handled KYC and document verification.
Customer Support Executive
Coolwinks India Pvt. Ltd.
Feb 2017 - Jul 2019 (2 years 5 months)
Provided customer support through inbound and outbound calls and emails. Implemented training initiatives and assessed call behaviors for compliance and quality standards.
Education
Degrees, certifications, and relevant coursework
Punjab State Board of Technical Education
Diploma, Electronics & Communication Engineering
2013 - 2016
Completed a Diploma in Electronics & Communication Engineering, gaining foundational knowledge in electronic systems, communication technologies, and practical engineering skills.
Punjab School Education Board
Higher Secondary Certificate, General Studies
2011 - 2013
Completed secondary education with a focus on general studies, preparing for further academic pursuits.
Punjab School Education Board
Secondary School Certificate, General Studies
2009 - 2011
Completed primary education, laying the groundwork for future academic and personal development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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